Sales Operations Manager

The Sales Operations Manager is a key strategic business partner to our go-to-market sales organization. This role is responsible for proactively establishing strategies and change initiatives to accelerate growth and drive scale within the business. The manager will manage daily operations, including pipeline management, sales forecasting, sales segmentation, territory performance, sales process and productivity improvement, and technology planning for sales tools to help achieve customer retention and sales growth targets. The ideal candidate is expected to have strong analytical, persuasive communication, and problem-solving skills. This candidate will be data-driven, self-motivated, intellectually curious, a fast learner, detail-oriented, and capable of moving quickly while staying focused on high-impact projects and fostering strong relationships with sales leadership & functional partners.

About the Role

In this opportunity as a Sales Operations Manager, you will:

Serve as the main point of contact for pipeline and forecast activities; analyze data, make recommendations, and present forecasts to leadership for business planning & issues discussions.
Partner with GM and segment leadership to set, manage, and execute GTM vision. Proactively make recommendations on process improvements and growth initiatives.
Operate as a sales data steward by finding, curating, maintaining, and providing enablement for timely pipeline & pipegen data.
Collaborate cross-functionally within Commercial Excellence and the reporting organization to ensure consistent reporting standards and processes.
Partner with Sales leadership and Commercial Excellence leadership to proactively create and implement strategies for sales process effectiveness that facilitates an organization of continuous process improvement.
Drive adoption and usage of sales tools & analytics models for performance improvement, consistent reporting, and data-driven decision-making.
Assess current operating processes and business model and transition to best-in-class industry practices.
Drive innovation in the Sales organization by leading sales pilots and launching new concepts and techniques to accelerate growth and market penetration.
Drive operational rigor and framework of expectations necessary to accelerate self-service analytics for the sales organization.

About You

You’re a fit for the role of Sales Operations Manager if your background includes:

Proven ability to build relationships and influence all levels within the organization.
Experience with sales processes and the ability to recommend effective workflow solutions for sales quota attainment.
Strong interpersonal skills to constructively collaborate across channels, functions, and businesses.
Strong thought leadership, influential communication skills, and a capacity to guide and direct field-facing initiatives through the leadership team.
Strong business acumen with demonstrated ability to solve problems and provide practical business insights from complex datasets. • Strong communication skills (both written and verbal, including the ability to synthesize the work of others). • Proven effective project management capability in a highly matrixed, customer-centric organization. • Always focused on doing what’s right for the business. High energy and contagious enthusiasm. Willing to take on tough projects and challenges with demonstrated knowledge of the needs of the sales teams.

Qualifications:

Four-year college degree required. MBA preferred.
5+ years’ experience in a sales strategy, sales analytics and operations role, or management consulting.
Extensive Sales Pipeline and Forecasting process experience.
Prior experience with a fast-growth enterprise software company highly preferred.
Business operations experience, primarily in project management and process improvements.
Analytical mindset with experience creating & executing strategic plans that have success metrics/goals.
Ability to build trusting relationships and communicate effectively with senior leadership.
Experience managing and influencing in a highly matrixed organization.

What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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Sales Operations Manager