Overview:

Smile Brands is a dominant player in the dental space and we are seeking a Revenue Operations Director to join our team. The Revenue Operations Director will provide leadership necessary to manage and optimize revenue related processes within multiple practice management systems.

Under limited supervision the Revenue Operations Director will oversee the daily revenue cycle for non-centralized locations. This may include tasks such as analyzing data to identify opportunities for improvement, implementing new processes and working with other teams to ensure that revenue goals are met. The director will ensure compliance with company policies, regulatory compliance is met; and achieve operational goals and objectives. The ideal candidate is dependable, hard-working, and detail-oriented, with a strong ability to drive efficiency and maintain accuracy in a fast-paced environment.

This is a remote opportunity.

Schedule (days/hours): Monday - Friday Responsibilities:

Revenue Cycle Process Improvement & Optimization:

Develops a deep understanding of Revenue Cycle and Dental/Clinical Operations and the strategic goals and priorities of each
Reviews RCM processes and workflows, identifies process improvement opportunities, develops process improvement action plans, and partners with Dental Operations and RCM team members on plan execution
Evaluates current processes and identifies and proposes ways to improve processes and RCM performance across the RCM function and within each of the Company’s affiliated dental offices
Recommends and implements innovation and improvements that maximize cash flow by increasing recovery rates on outstanding claims and decreasing cost per claim.
Defines and documents scope and objectives with project sponsors across the revenue cycle management team
Fosters a culture of continuous process improvement

Learning and Development:

Designs and implements Revenue Cycle Management related training programs and materials for dental office staff, including new hires and ongoing education for existing staff
Conducts workshops to deliver effective training solutions and training programs that cover essential areas such as billing, coding accuracy, regulatory compliance, claim submission, denial management, and use of the practice management software as it relates to RCM
Assists with educating dental office personnel to answer patient inquiries about their dental bill, discuss services performed and how to read an Explanation of Benefits (EOB). In addition, trains team members to identify insurance billing errors and flag for correction.
Develops, maintains and delivers training programs; maintains standard operation policies and procedures in support of the revenue cycle
Assists with establishing and training offices on how to negotiate payments and arrangements with patients
Fosters a collaborative, learning-oriented environment where staff are encouraged to share knowledge and best practices

RCM Performance Monitoring and Management:

Monitors key performance indicators (KPIs) related to revenue cycle efficiency, cash flow, and financial performance
Utilizes data and reports to set strategies, identifies trends and areas of opportunity to achieve monthly goals
Assists in the development, implementation, communication and coordination of revenue cycle policies and procedures throughout the organization, and insuring understanding, consistent application and compliance
Participates in workflow re-engineering to maximize cash flow by increasing recovery rate on outstanding claims and decreasing cost per claim to minimize corporate costs and increase efficiencies
Partners with offices to ensure patient account balances are accurate and refunds are issued when necessary
Works with a sense of urgency to ensure all eligible accounts are assigned to third party collection agencies
Alerts management of any concerns as it relates to, but not limited to: accuracy of account details, treating office compliance with policies, procedures and best practices
Advises and makes recommendations to management as appropriate related to matters impacting revenue cycle management and the Company’s business in general

General Leadership and Management:

Develops and maintains a positive working relationship with all internal and external customers
Delivers excellent communication and customer service when interacting with dental offices, management, team members and patients
Coordinates project activities; collaborating with project team members, develop measurable goals and monitor progress toward achievement
Prepares agendas for meetings, documents key decisions and collaborates with internal & external customers
Ensures compliance with established company and department policies and procedures
Ensures team is compliant with collection laws and department policies and procedures
Takes on other task and responsibilities as assigned to the position by its supervisor

Qualifications:

5 years of experience in a Revenue Cycle role within dental/healthcare
Leadership experience within Revenue Cycle or a related field
Strong experience in sales, negotiation, and collections
Ability to identify and resolve problems, such as balance grievances and call de-escalations
Proficient in Microsoft Office applications, including Excel.
Experience with various Practice Management Systems (PMS)
Strong communication and interpersonal skills
Excellent organizational and project management skills.

Preferred Qualifications:

- Bilingual (English and Spanish)

Compensation: $125,000 - $150,000 per year About:

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.

Smile Brands supports over 650 affiliated dental practices across 30 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at careers@smilebrands.com

Smile Brands Jobs

Revenue Operations Director