Department

India Auto_New Auto_Sales Operations_CPS_Delivery_Operations

Job posted on

Nov 27, 2024

Employment type

Onroll

Group Company: Cardekho

Designation: Manager

Office Location:

Position description: To help streamline procedures throughout the account journey support with best practices in day to day operations reporting and communications with respective stakeholders As a Business Analyst the responsibilities would include execution of assigned business processes from end-to-end and further to identify operational challenges in the process to help larger team in improving the efficiency of the defined process

Primary Responsibilities

Support Delivery Leads in Reporting Monitoring activities for CPS accounts
Connect with Backend teams (NAD Ops SD etc) on daily basis to ensure proper lead flow and follow-ups
Ensure dealer matrix is updated and cordinate with dealer ecosystem in case any update is required
Act as a custodian for all day to day work reporting and dashboard from the data which is useful for business decision making of middlesenior management
Work with cross functional team (Operations product tech and finance) to complete the task required for client
Track and analyze key metrics SBU growth target attainment
Compile key pieces of information related to performance against defined KPIs to be reviewed by Management and report anomalies if any
Stay current with customer needs and strategies utilizing formal and informal written communication methods (for example emails newsletters PowerPoint presentations task lists updates) to communicate updates and findings and facilitating project meetings and presentations to all types of diverse audiences (for example senior management Customers peer group)
Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders identifying business needs determining and carrying out necessary processes and practices monitoring progress and results recognizing and capitalizing on improvement opportunities and adapting to competing demands organizational changes and should be open to new responsibilities
Support in reporting requirements during various reviews meetings with Senior Leadership
Document business and systems requirements

Additional Responsibilities

Reporting Team

Reporting Designation:
Reporting Department:

Educational Qualifications Preferred

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Key Performance Indicators: 1Work Quality 2Adhering Timelines 3Self QC 4Team collaboration 5Training to other members 6Collaboration with supporting teams 7Initiatives with work 8Learning new skillslanguages 9Automation 10Process improvements

Required Competencies: 1 Strong in project management ability to successfully manage multiple tasks at any given point strong relationship building skills & communication skills 2 Data analysis Must have proficiency with SQL Microsoft Excel Microsoft PowerPoint Google Sheets 3 Data Visualization Tableau Power BI Data Studio 4 Flowcharts Drawio Visio 5 Strong analytical skills Need to be able to draw actionable insights from data

Required Knowledge

Required Skills: 1 Communication 2 Technical Understanding 3 Problem Solving 4 Teamwork 5 Client Management 6 Multitask capabilities

Required Abilities

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Work Environment Details

Specific requirements

Travel:
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Other Details

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