Position Summary

Day-to-day, the Sales Operations Analyst will be responsible for maintaining CRM data cleanliness, documenting sales processes, configuration and administration of sales applications, tracking and management of sales metrics and commissions, identifying areas for improvement, and recommending and implementing solutions. This role will report to the VP of Technology.

This role requires a high level of attention to detail and a natural curiosity. What will set apart a great candidate from a mediocre candidate will be a love for solving problems and a desire to make someone’s day better.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Establish and maintain procedures for ensuring data cleanliness and accuracy
Collaborate with Sales Management to ensure fair distribution of customer accounts within the Sales team
Collaborate with Sales and Marketing to develop and maintain sales forecasts, metrics, and reports
Drive implementation and execution of sales engagement strategies using Outreach.io and Salesforce
Define and measure key performance indicators for sales teams
Conduct data analysis to identify trends and insights to improve sales performance
Document, maintain, and drive sales commission plans
Document and monitor sales processes, identify bottlenecks and recommend process improvements
Identify and recommend training needs for the sales team and support Sales Enablement in the delivery of training programs
Provide support to the sales team, including troubleshooting issues with tools and systems and helping to resolve customer issues

Minimum Qualifications (Knowledge, Skills, and Abilities)

Bachelor's degree in business administration, finance, engineering, or a related field
3+ years of experience in sales operations or a related field
Excellent analytical and problem-solving skills
Strong project management skills and ability to manage multiple projects simultaneously
Experience with Salesforce and sales automation tools
Experience with IPaaS tools (Celigo, Mulesoft, etc.) is a plus
Ability to collaborate effectively with cross-functional teams
Strong attention to detail and accuracy
Strong communication and presentation skills

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Sales Operations Analyst