Operations Specialist (Medical Healthcare) The Operations Specialist position is a key role in managing the day-to-day operational activities for our medical healthcare facility. The ideal candidate should have experience in operations in a medical setting and possess strong organizational and customer service skills.

Primary Responsibilities:

Monitor staff performance and ensure that operational protocols, policies and procedures are adhered to

• Monitor staff productivity, training performance and efficiency to maintain quality standards • Resolve operational issues and suggest ideas for improvement

Ensure that office systems and procedures are well organized and administered efficiently

Develop and implement strategies for cost reduction

Develop and maintain strong working relationships with other departments

Respond to customer inquiries and escalate any complex problems

Coordinate, plan, and manage special projects on an ongoing basis

Documents and provides regular reports on operational performance

Develop plans for process improvement, optimization, and automation

Remain informed of trends in the healthcare industry and evaluate any implications

Identify and implement best practices for operational activities

Track operations expenses and prepare detailed operational budget reports

Perform other duties as assigned

Required Qualifications:

Bachelor’ s degree in a related field

Minimum 3 years of experience in operations in a medical setting

Demonstrated ability to lead, manage, train, and motivate personnel in a results-oriented environment

Solid track record of troubleshooting and problem-solving

Advanced computer skills in MS Office Suite (Word, Excel, PowerPoint)

• Strong interpersonal and communication skills • Highly organized with the ability to multi-task efficiently

Detail oriented with an emphasis on accuracy and quality of work

Ability to work independently and as part of a team

Good understanding of sequence and timing in the organization of daily operations

Knowledge of healthcare regulations and standards

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