Operations Specialist (Medical Healthcare) The Operations Specialist position is a key role in managing the day-to-day operational activities for our medical healthcare facility. The ideal candidate should have experience in operations in a medical setting and possess strong organizational and customer service skills.
Primary Responsibilities:
- Monitor staff performance and ensure that operational protocols, policies and procedures are adhered to
• Monitor staff productivity, training performance and efficiency to maintain quality standards • Resolve operational issues and suggest ideas for improvement
- Ensure that office systems and procedures are well organized and administered efficiently
- Develop and implement strategies for cost reduction
- Develop and maintain strong working relationships with other departments
- Respond to customer inquiries and escalate any complex problems
- Coordinate, plan, and manage special projects on an ongoing basis
- Documents and provides regular reports on operational performance
- Develop plans for process improvement, optimization, and automation
- Remain informed of trends in the healthcare industry and evaluate any implications
- Identify and implement best practices for operational activities
- Track operations expenses and prepare detailed operational budget reports
- Perform other duties as assigned
Required Qualifications:
- Bachelor’ s degree in a related field
- Minimum 3 years of experience in operations in a medical setting
- Demonstrated ability to lead, manage, train, and motivate personnel in a results-oriented environment
- Solid track record of troubleshooting and problem-solving
- Advanced computer skills in MS Office Suite (Word, Excel, PowerPoint)
• Strong interpersonal and communication skills • Highly organized with the ability to multi-task efficiently
- Detail oriented with an emphasis on accuracy and quality of work
- Ability to work independently and as part of a team
- Good understanding of sequence and timing in the organization of daily operations
- Knowledge of healthcare regulations and standards
