Why Oak+Fort?

OAK + FORT is a fashion and lifestyle brand that provides attainable luxuries consisting of modern essentials in full collections of womenswear, menswear, accessories, jewelry, beauty, and homeware. We are a female-founded and led business that is brought together by a passionate group of people with a natural bond over an aesthetic vision that radiates throughout our collections. From our first studio that opened in 2010 in Vancouver, BC, we now have 30+ locations across North America with a global e-commerce presence.

At the heart and core of it all, it’s our people that matter most. We offer a work ethos that is driven by endless passion, intellectual curiosity, and perennial creativity. Here you get the opportunity to influence our global strategy and growth, while working alongside incredibly talented people.

POSITION SUMMARY

As the Manager of Business Operations Excellence, you will play a key role in driving in the optimization and streamlining all of OAK+FORT departmental SOP's to enhance efficiency, reduce costs, and drive operational excellence. You will be doing this work while also supporting a culture that is focused on continuous improvement. You are a hands-on leader with a passion for business process improvement, adept project management skills, and the ability to lead and inspire cross-functional teams.

WHAT YOU'LL DO:

Act as a liaison between different business units, promoting effective communication and collaboration to drive collective success
Collaborate with SLT to identify, prioritize, and implement initiatives that drive operational excellence across various departments
Create an environment of continuous improvement and operational excellence among employees across all levels
Design and implement an accountability framework that ensures teams are responsible for meeting timelines and delivering on commitments
Establish and manage the performance evolution of corporate and departmental KPIs to gauge the success and impact of process optimization initiatives
Facilitate knowledge-sharing sessions to promote a collaborative learning environment within O+F
Implement regular feedback sessions or surveys to understand different POV on current processes and identify areas for improvement
Lead and coordinate cross-functional teams to conduct thorough analyses of existing processes, pinpointing inefficiencies, and designing and implementing improvements
Leverage data-driven insights to identify areas for improvement and guide strategic decision-making
Prepare and present regular reports to Operations leadership team and SLT, offering live views of operational performance and areas of improvement
Provide ad-hoc support for SLT reviews and meetings, including Annual, QBR and Monthly KPI reviews among others
Spearhead the development and execution of operational strategies that are aligned with the overarching goals and vision of OAK+FORT
Take charge of critical projects related to business operations, overseeing the entire project life cycle from conceptualization to delivery

WHAT YOU'LL BRING:

Proven experience improving processes, managing projects, and driving operational excellence.
A knack for spotting inefficiencies and using data to guide smart decisions.
Strong project management skills. You can take an idea from concept to delivery with ease.
Comfortable working with senior leaders and bringing different teams together to reach shared goals.
Experience setting KPIs and turning performance metrics into clear, actionable insights.
A collaborative leader who inspires teams and encourages a culture of continuous improvement.
Adaptable, hands-on, and excited to solve problems in a fast-moving environment.

WHY YOU'LL LOVE IT HERE:

Extremely generous employee discount starting from day one
Health and dental benefits (for eligible full-time positions only)
Paid vacation time off (for eligible full-time positions only)
An opportunity be a part of our growth journey
Access to training and development programs
Work amongst an exceptionally talented team

OUR VALUES:

ABOVE + BEYOND

We strive for something greater than ourselves.

SELF STARTER

Entrepreneurship is the mindset that leads to endless curiosity and continuous improvement.

UNIQUELY YOU

We practice acceptance through open-mindedness and personal responsibility.

CHANGE DRIVER

We embrace change and never fear what’s next.

PEOPLE POWERED

At the core of our brand we are powered by each other.

OUR COMMITMENT TO A HUMAN HIRING PROCESS

At OAK+FORT, we believe every application deserves thoughtful consideration. While we embrace technology in many parts of our business, we do not use AI or automated systems to screen resumes or make hiring decisions. Every application is reviewed by a member (human) of our team to ensure a fair and personalized process.

We are committed to hiring practices that are transparent, inclusive, and human-centered, because we know our people are at the heart of our success.

We strive to provide an outstanding experience to every individual who shows interest in our organization. Our goal is to ensure that you receive clear communication, regular updates and have a dedicated recruiter to support your hiring journey with us. We believe that every candidate journey should be unique, and that honesty, integrity and transparency are carried throughout.

Once you’ve submitted your application, here is what you can expect:

A response confirming that we have received your application.
Your application will be reviewed by our recruitment team.
We will respond to every application to ensure you know where you stand.
Only candidates that are selected for an interview will be contacted directly by a recruiter or hiring manager.
Your first connection is a 15-30 minute phone interview.
You can expect potentially two additional interviews with the hiring team.
We may request references before moving to a final offer, as well as a background check after you accept the offer.

OAK + FORT is an Equal Employment Opportunity employer. We are committed to providing a respectful, diverse, and unique approach to hiring individuals in the communities in which we operate – allowing each person to be their authentic selves. Our hiring commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to any disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture team. Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location.

Oak+Fort - CAN HQ Support Office Jobs

Business Operations Manager