MacGregor Black is partnering with a leading sport and fashion brand management business on the search for a Sales Operations Coordinator based in London.

The business designs, develops, manufactures and sells clothing and accessories on behalf of an extensive portfolio of globally recognised brands, operating across multiple retail channels and markets. This role sits at the centre of the order lifecycle, supporting Account Managers with the day-to-day execution and coordination needed to keep assigned retail accounts running accurately and on time, from order entry through to delivery.

Key Responsibilities:

Manage customer order sheets across Excel and SAP, ensuring accuracy and adherence to retailer-specific requirements
Coordinate the handover of orders to logistics and sourcing teams, proactively escalating any delays
Support account managers with additional style requests, liaising with Design to confirm SKU detail and data accuracy
Provide customers with information required for internal systems and ticketing processes
Liaise with sourcing teams to keep customers updated on production sample arrival
Work with customers and sourcing teams to ensure correct labelling on product and packaging in line with production requirements
Prepare available-to-sell reports for account manager review
Issue monthly shipping reviews to customers and communicate resulting orders to the production team
Reconcile factory orders against customer purchase orders, flagging discrepancies and communicating changes to buyers
Track orders against critical path schedules, issuing weekly updates to buyers and agreeing actions on any late deliveries
Action monthly order book reconciliations between internal systems and customer records, resolving any differences
Liaise with overseas production and logistics teams to ensure smooth order handover
Support finance on invoice discrepancies as needed
Collate data to support account managers in building brand and customer strategies
Prepare key information for monthly and quarterly business reviews
Maintain accurate pricing data in SAP
Review existing processes and propose or implement improvements

What We're Looking For:

2-3 years' experience in a similar sales operations or coordination role
Strong attention to detail and a diligent approach to data accuracy
Confidence working with large volumes of data
Adaptable and proactive, comfortable operating in a fast-paced, dynamic environment
Strong organisational skills with the ability to prioritise and meet deadlines
Analytical mindset with strong problem-solving ability
Excellent communication skills, confident liaising with internal and external stakeholders
Strong Excel skills; SAP experience desirable

Salary circa £30k - £33k

For more information, contact Jordan Molloy.

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Sales Operations Coordinator