About CMI: Central Moloney has been a trailblazer in manufacturing distribution transformers and transformer components since 1949. Our ISO 9001-certified legacy is built on delivering top-notch products, on-time reliability, and pushing the boundaries of excellence. Join us in powering a future resonating with Central Moloney's strength.

Sales Support

Assists sales as needed with helping prepare purchase orders for order entry. o Assist sales team with fielding customer calls and emails on status updates, contract questions, and quotations. o Assist core sales team as needed with reports, projects, and new customer setups.
Build and maintain strong working relationships with external sales agents to ensure effective communication and coordination.

Customer Communication

Serve as the primary point of contact for customers regarding order status, product inquiries, technical questions and delivery schedules.
Address customer inquiries and issues promptly and professionally
Communicate effectively with internal departments to ensure timely resolution of customer concerns. Work closely with experienced professionals across sales, production, quality assurance, engineering, and shipping departments to provide accurate information to customers.

Documentation And Reporting

Maintain accurate records of customer interactions, transactions, and order details. o Prepare weekly reports on open order status, past dues, and customer feedback as required.
Send updated monthly lead times to all customers
Send customers master ship lists and tracking information the day following shipment(s). Send proof of deliveries when requested.

Product Knowledge

Develop a comprehensive understanding of Central Moloney's transformers components products and services
Provide technical and product information to customers as needed. Insert Date 09/04/2025

Continuous Improvement

Identify opportunities for process improvement within the sales and customer service functions.
Collaborate with team members and management to implement best practices and enhance overall efficiency and timeliness of customer requests

Requirements

High school diploma or equivalent; Associate's or Bachelor's degree preferred in business, sales, or related field; or equivalent experience.
Proven experience in customer relationship management or sales support.
Familiarity with sales processes and reporting.
Strong communication skills with the ability to compose formal responses to customers; organizational skills, and conflict-resolution problem solving ability.
Knowledge in Microsoft Excel preferred.
Experience with order tracking systems and ability to collaborate effectively with both internal teams and external partners
Adaptability in a fast-paced environment.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities with a keen attention to detail
Ability to work effectively both independently and as part of a team.
Knowledge of transformer components products and the electrical industry is advantageous

Benefits

Medical, Dental, Life, 401k, Vacation Pay

Please note & Review the following: This job is considered safety-sensitive because impairment by drugs or alcohol may constitute a threat to health or safety, and/or a lapse of attention could result in injury, illness, or death.

Central Moloney is a tobacco-free facility. The use of tobacco products (including cigarettes, cigars, smokeless tobacco, and e-cigarettes/vapes) is not permitted on company property.

Equal Opportunity Employer Statement: Central Moloney is an equal opportunity employer. We make employment decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital or family status, genetic information, veteran status, or any other status protected by law. We are committed to creating a respectful, fair, and welcoming workplace for all, and we believe that a variety of experiences and perspectives strengthens our team.

Recruitment Policy: No Third-Party Involvement

We value the interest of all job seekers; however, we do not accept unsolicited resumes or candidate submissions from recruitment agencies, staffing firms, or third-party recruiters. Any resumes submitted in the absence of a signed agreement with Central Moloney will be considered the property of CMI. Central Moloney will not be responsible for any fees related to unsolicited resumes.

Where We Hire

Central Moloney is currently authorized to employ individuals (remote or on-site) only in the following states: Arkansas (AR), Florida (FL), Kansas (KS), Tennessee (TN), Texas (TX), and Wisconsin (WI). We are set up to operate as an employer in these states only, which means we have established the necessary payroll, tax, and compliance requirements there. Candidates must physically reside in one of these states to be eligible for employment. Employment across state lines is not permitted (e.g., residing in Georgia while working at a Florida location).

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