Client Success & Sales Operations Coordinator (Part-Time, 20–25 hours/week)

Location: Reading (Hybrid - 1–2 days/week in person)

Salary: £15-£20 per hour (DOE)

Start date: January 2026 (or sooner)

About SME Non-Exec

SME Non-Exec helps senior corporate executives transition into paid Non-Executive Director, advisory and fractional leadership roles with growing SMEs. Through our flagship programmes, content and community, we’re becoming the leading brand in the UK for executives launching high-value portfolio careers.

We are now entering a major growth phase… and we’re looking for a highly organised, people-orientated Client Success & Sales Operations Coordinator to support our clients, streamline operations and help scale the business.

This is a hybrid role combining client success, operations support and light sales administration, ensuring a seamless journey for our executive-level clients while helping the business run efficiently day to day.

The Role

This is a part-time (20–25 hours/week) role ideal for someone who:

loves organisation, structure and supporting people
thrives in a fast-moving entrepreneurial environment
naturally “keeps the trains running on time”
brings calm, clarity and order to a growing business

You’ll work closely with Adrian (Founder) and our Marketing Lead to deliver an exceptional experience for every client, from onboarding through to programme completion and beyond.

Key ResponsibilitiesClient Success (50%)

Manage onboarding for new Accelerator clients
Handle access, scheduling, programme logistics and client communication
Monitor client progress and ensure smooth delivery of each module
Gather testimonials, insights and feedback
Support the community WhatsApp group (light touch: reminders, links, updates)
Maintain client records and journeys in our CRM (Pipedrive)

Sales Operations (20%)

Assist with outbound LinkedIn process
Grow the email database through curated lead generation
Manage follow-up sequences for leads and discovery calls
Track metrics across pipeline and campaigns

Events & Delivery Support (20%)

Organise both virtual and in-person events (Reading & London)
Liaise with venues, videographers and suppliers
Ensure all materials, links and resources are prepared ahead of sessions
Support logistics for workshops, guest sessions and cohort events

General Operational Support (10%)

Provide functional support to Adrian (light PA-style tasks)
Document FAQs and system processes
Ensure the “customer journey” runs smoothly from first contact to programme completion

Required Skills & Experience

Highly organised and detail-oriented
Experience in client success, customer operations, PA, EA or project coordination
Strong communication and relationship-building skills
Able to take initiative and work independently
Comfortable working with senior executives
Good tech confidence (We use: Pipedrive, Kajabi, Calendly, Zoom, Notion, ScoreApp, WhatsApp, Descript)
Based near Reading or London for regular in-person sessions

Nice to Have (Not Essential)

Experience in coaching, education, professional services or membership-based businesses
Event coordination experience
Light sales or CRM experience

What You’ll Gain

Work directly with the founder of a rapidly growing business
Autonomy, trust and the ability to shape your role
The chance to support senior executives at pivotal points in their careers
A long-term path to full-time employment as the business scales
Potential to grow into Head of Client Success or Operations Manager by 2026

How to Apply

Please send:

Your CV
A short note outlining why this role excites you
One example of a time you created order, structure or clarity in a team or business

Email: adrian@smenonexec.com

Subject: Client Success & Ops Coordinator Application

Job Type: Part-time

Pay: £15.00-£20.00 per hour

Expected hours: 20 per week

Work Location: Hybrid remote in London EC1N 8UB

SME Non-Exec Jobs

Client Success & Sales Operations Coordinator (Part-Time, 20–25 hours/week)