Client Success & Sales Operations Coordinator (Part-Time, 20–25 hours/week)
Location: Reading (Hybrid - 1–2 days/week in person)
Salary: £15-£20 per hour (DOE)
Start date: January 2026 (or sooner)
About SME Non-Exec
SME Non-Exec helps senior corporate executives transition into paid Non-Executive Director, advisory and fractional leadership roles with growing SMEs. Through our flagship programmes, content and community, we’re becoming the leading brand in the UK for executives launching high-value portfolio careers.
We are now entering a major growth phase… and we’re looking for a highly organised, people-orientated Client Success & Sales Operations Coordinator to support our clients, streamline operations and help scale the business.
This is a hybrid role combining client success, operations support and light sales administration, ensuring a seamless journey for our executive-level clients while helping the business run efficiently day to day.
The Role
This is a part-time (20–25 hours/week) role ideal for someone who:
- loves organisation, structure and supporting people
- thrives in a fast-moving entrepreneurial environment
- naturally “keeps the trains running on time”
- brings calm, clarity and order to a growing business
You’ll work closely with Adrian (Founder) and our Marketing Lead to deliver an exceptional experience for every client, from onboarding through to programme completion and beyond.
Key ResponsibilitiesClient Success (50%)
- Manage onboarding for new Accelerator clients
- Handle access, scheduling, programme logistics and client communication
- Monitor client progress and ensure smooth delivery of each module
- Gather testimonials, insights and feedback
- Support the community WhatsApp group (light touch: reminders, links, updates)
- Maintain client records and journeys in our CRM (Pipedrive)
Sales Operations (20%)
- Assist with outbound LinkedIn process
- Grow the email database through curated lead generation
- Manage follow-up sequences for leads and discovery calls
- Track metrics across pipeline and campaigns
Events & Delivery Support (20%)
- Organise both virtual and in-person events (Reading & London)
- Liaise with venues, videographers and suppliers
- Ensure all materials, links and resources are prepared ahead of sessions
- Support logistics for workshops, guest sessions and cohort events
General Operational Support (10%)
- Provide functional support to Adrian (light PA-style tasks)
- Document FAQs and system processes
- Ensure the “customer journey” runs smoothly from first contact to programme completion
Required Skills & Experience
- Highly organised and detail-oriented
- Experience in client success, customer operations, PA, EA or project coordination
- Strong communication and relationship-building skills
- Able to take initiative and work independently
- Comfortable working with senior executives
- Good tech confidence (We use: Pipedrive, Kajabi, Calendly, Zoom, Notion, ScoreApp, WhatsApp, Descript)
- Based near Reading or London for regular in-person sessions
Nice to Have (Not Essential)
- Experience in coaching, education, professional services or membership-based businesses
- Event coordination experience
- Light sales or CRM experience
What You’ll Gain
- Work directly with the founder of a rapidly growing business
- Autonomy, trust and the ability to shape your role
- The chance to support senior executives at pivotal points in their careers
- A long-term path to full-time employment as the business scales
- Potential to grow into Head of Client Success or Operations Manager by 2026
How to Apply
Please send:
- Your CV
- A short note outlining why this role excites you
- One example of a time you created order, structure or clarity in a team or business
Email: adrian@smenonexec.com
Subject: Client Success & Ops Coordinator Application
Job Type: Part-time
Pay: £15.00-£20.00 per hour
Expected hours: 20 per week
Work Location: Hybrid remote in London EC1N 8UB
