Senior Director, Operations: Global HealthX (GHX)

Location: Hyderabad

Reporting To: Founder & Board of Directors

About Global HealthX (GHX)

Global HealthX is a mission-driven innovation exchange platform, venture studio, and accelerator operating at the intersection of healthcare, life sciences, and technology. We co-create and scale breakthrough solutions with hospitals, startups, and capital providers, driving healthcare innovation across emerging markets.

Role Overview

The Senior Director of Operations will serve as the operational backbone of GHX – leading platform operations, programs, internal systems, and cross-functional teams. This role ensures discipline, speed, and excellence across execution, while supporting the organization’s growth, portfolio needs, and ecosystem partnerships.

Ideal for a strong operator with experience scaling multi-stakeholder environments and building institutional systems.

Key Responsibilities

Operational Leadership & Systems Building

Build and institutionalize processes, governance frameworks, SOPs, and operational playbooks.
Set up dashboards, reporting structures, KPIs, and cross-team mechanisms for accountability.
Drive operational cadence across GHX programs, pilots, partnerships, and ecosystem initiatives.

Program Management & Execution

Participate in planning and execution of GHX programs – accelerator cohorts, market entry initiatives, venture studio tracks, hospital pilots, and data-collection engagements.
Ensure quality delivery, milestone tracking, stakeholder alignment, and measurable outcomes.
Remove execution bottlenecks and create systems for continuous improvement across programs.

Cross-Functional Leadership (HR, Marketing, Finance, IT & Admin)

HR & People Operations

Oversee recruitment, onboarding, performance reviews, goal-setting, and culture-building.
Implement people systems that reinforce accountability, ownership, and mission alignment.

Finance Coordination

Work with Finance on budgeting, forecasting, cost control, and monthly financial reviews.
Track revenue performance of programs and partnerships and ensure financial discipline.

Marketing & Communications

Coordinate with the marketing team to ensure GHX programs, partnerships, and thought leadership are visible across channels.
Align external communications with GHX’s brand, strategy, and ecosystem positioning.

Admin & Compliance Coordination

Manage facilities, vendors, procurement, travel, and administrative operations.
Liaise with legal/compliance teams for contracts, documentation, and regulatory coordination.

Ecosystem & Partner Management

Act as an operational face of GHX with hospitals, universities, government institutions, and strategic partners.
Lead onboarding and operational delivery for pilots, collaborations, and ecosystem initiatives.
Maintain strong relationships with partners to ensure structured workflows and long-term engagement.

P&L and Performance Management

Support organizational P&L oversight alongside leadership.
Track revenues, margins, expenses, and resource allocation across programs and business lines.
Ensure predictable execution through disciplined planning and performance monitoring.

Team Leadership & Culture

Build and manage cross-functional teams (HR, Ops, Program Delivery, IT, Admin).
Set clear expectations, drive accountability, and mentor team members.
Promote a high-ownership culture aligned with GHX’s mission and pace.

Ideal Candidate Profile

Must-Haves

10-15 years of experience in operations, program leadership, consulting, or cross-functional roles in accelerators, venture studios, health-tech, or innovation-driven organizations.
Proven ability to build systems from the ground up and manage multi-stakeholder operations.
Experience leading HR, IT, admin, or business support functions.
Strong communication, execution capability, and structured problem-solving skills.
Exposure to the healthcare or life sciences ecosystem (or ability to quickly learn deeply).

Preferred

Experience in innovation hub or venture studio operations.
Background in consulting, strategy, or organizational building.
Ability to scale teams, manage complexity, and work closely with senior leadership.

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