New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY:

The Business Operations Manager collaborates with the NABC Operations Leadership Team to coordinate and align customer care activities using data-driven insights. The role focuses on improving data visibility, process consistency, and financial accountability to support proactive operational management. Responsibilities include planning and tracking Acceptance plans, supporting warranty spending oversight, ensuring timely and accurate bid submissions, and driving cross-functional alignment to optimize performance and minimize financial risk.

WHAT YOU WILL DO:

Oversee planning of weekly, quarterly, and annual Acceptance targets
Ensure weekly Acceptance targets are being achieved by all regions, and development and oversight of recovery plans
Accurately communicate and work with the Operational leadership team to adjust the Acceptance plan based on changes to delivery plans
Oversee the Warranty Spend monthly, quarterly and annual reporting and analysis
Oversee the Warranty Provision quarterly and annual reporting and analysis, identifying trends and driving accountability
Coordinate the Bid process (during Sales bidding cycle), bid and deviation submissions and maintain the bid submission plan for Customer Care (CC)
Ensure Bid target dates are being achieved, and development and oversight of recovery plans
Provide feedback loop to Manufacturing on Quality Improvement opportunities to reduce recurring issues
Oversight of Acceptance status call, and ensure follow-up of issues preventing acceptance and operational performance
Monitor & provide insight into CC Key performance metrics, issue resolution timelines and KPI Adherence including Bid Accuracy
Provide leadership to the operation department, and lead strategic projects as required
Arrange and participate in meetings, conferences, and project team activities
Create, maintain, manage, and organize various performance data, and provide analysis and feedback to senior management
Other duties as required

This role requires 20% travel

WHAT YOU NEED TO BE SUCCESSFUL:

Bachelor's Degree
Advanced computer skills, including MS Excel and MS Project
Strong teamwork and collaboration skills
Excellent verbal and written communication skills
Ability to work independently in a fast-paced environment and meet goals
Proven ability to work under pressure to meet deadlines
Demonstrated leadership skills, with the ability to coach and train new staff
Strong time management and organizational skills
Experience with Oracle and project management
5+ years of experience in an operational function
Must be able to travel to the United States and Canada

WHY JOIN OUR TEAM:

Competitive Wages
Extended Health Benefits
Paid Holidays
Pension Plan
A continuous learning environment
Ability to advance your career with a growing company
Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.com

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Business Operations Manager