(Operations with a minor in Marketing)

About the Client

The client is a mission-driven entrepreneurial ecommerce organization focused on health and wellness, with an organically-grown customer base centered around people with Ehlers-Danlos syndrome and hypermobility. We are poised for significant growth, particularly in reaching desk workers seeking comfortable and healthy sitting solutions. We are currently exploring a shift toward a worker-owned cooperative model.

The Role

We are seeking an entrepreneurial and highly operational Operations and Business Development Manager to take over the day-to-day running of the business. This role is crucial for executing the founder’s vision and facilitating the next phase of organizational growth and transformation. The ideal candidate is an operationally-minded strategic partner who will manage current processes while developing future business potential.

Key Responsibilities

Operational Leadership: Assume full responsibility for day-to-day business operations, transitioning all operational duties from the founder to allow them to focus on vision and growth.
Process Improvement: Bring strong organizational skills to establish and improve business processes, ensuring efficiency and clarity across the team.
Business Development: Drive the development of the business's potential, focusing on new market opportunities, including:
Marketing efforts targeting desk workers.
Exploring new applications, such as in psychotherapy.
Developing a plan for new products and accessories.
Team Integration & Management: Work closely with the founder for initial handover and integrate with the existing team, providing clear direction and accountability to ensure tasks are completed effectively (comfortable with "nudging others").
Organizational Strategy: Lead the development of a plan for organizational transformation, including the shift toward a worker-owned cooperative model.
Tech Stack Familiarity: Shopify, Asana and Wise.

Need to Have Qualifications & Experience

Proven experience in Operations Management or a similar business management role.
Direct experience working within or closely with non-profit organizations or collective cooperatives.
Experience in health/wellness, consumer product, e-commerce.
A demonstrated ability to drive initiatives, improve processes, and manage a team to "get stuff done."
Strong entrepreneurial spirit with a focus on executing a business vision.

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