Jewellery & E-Commerce Assistant (Business Operations Focus)

Full-time, permanent – Thames Ditton
Salary: £30,000 per year (plus holiday & benefits)
Additional earnings: Commission on online sales (up to £10,000 per year)
Hours: Tuesday–Saturday, 9:00 am – 5:00 pm

About Us

The Hamilton Gold Company is a fast-growing independent business specialising in gold buying, fine jewellery, luxury items, and e-commerce sales.
With multiple branches and an expanding online presence, we operate more like a modern retail and operations company than a traditional jeweller.

We are looking for a business-minded, commercially savvy individual who wants to learn a new industry, develop professionally, and grow with the company long term.

This is not just a shop job — it’s an opportunity to become part of the core operations team of a growing business.

The Role

This position goes far beyond retail. While jewellery is part of what we do, the role sits at the intersection of business operations, e-commerce, customer management, and day-to-day shop coordination.

You will gain experience across multiple crucial areas of running a small but rapidly expanding business.

Daily responsibilities include:

Supporting the smooth running of the shop and back-office operations
Managing online listings, photography and e-commerce workflows
Supporting social media and online marketing activity
Assisting with customer enquiries and online sales conversations
Preparing orders, managing packaging and post
Updating stock systems and assisting with inventory control
Helping to create and improve internal processes
Maintaining shop presentation and supporting in-store customer interactions

A Role for a Business-Minded Individual

We want someone who thinks beyond tasks — someone who is:

Interested in how a business works, not just in doing a job
Able to identify better ways of doing things and suggest ideas that could generate additional sales or improve operations.
Curious about learning a new industry and developing expertise
Happy working across a range of responsibilities
Commercially aware, and able to handle customer interactions confidently
Keen to grow into a role with more responsibility

This role will suit someone who sees themselves in operations, management, e-commerce, marketing, or small-business leadership in the future.

Growth & Progression

We are deliberately hiring for someone who wants a long-term, developmental role.
As the business grows, there will be opportunities to step into more senior responsibility, including:

Taking ownership of online sales and e-commerce strategy
Managing operational processes across the business
Leading customer communications and overseeing digital listings
Supporting management with business development projects
Supervising future team members or new hires as we expand

As your responsibilities increase, your salary and earning potential will also increase, with substantial additional commission available on online sales (up to £10,000 per year).

This is the perfect opportunity for a business-savvy individual to become a key part of a growing company.

Who We’re Looking For

Business-minded and proactive
Strong attention to detail and organisational skills
Confident communicator (online and in person)
Interested in e-commerce, retail operations, and small business
Comfortable with technology (photography, email, website listings, etc.)
Able to work independently and take initiative
Friendly, reliable, and positive

No jewellery experience is needed — we’ll teach you everything.
Your mindset, attitude, and willingness to learn are far more important.

Benefits

£30,000 salary
Up to £10,000 online sales commission
28 days paid holiday (including bank holidays)
Pension contributions
Long-term progression in a growing business
Full training in jewellery, retail operations, e-commerce and business processes

Location:
The Hamilton Gold Company
16a High Street, Thames Ditton, KT7 0RY

Job Types: Full-time, Permanent

Pay: £30,000.00 per year

Benefits:

Company pension
Free parking
Store discount
Transport links

Education:

GCSE or equivalent (required)

Language:

English (required)

Work Location: In person

The Hamilton Gold Company Ltd Jobs

Jewellery & E-Commerce Assistant (Business Operations Focus)