Why Join Pickleplex?

Pickleplex is one of the fastest-growing companies in Canada in one of the fastest-growing sports. 12 clubs are currently open and expanding rapidly. We’re building a national network of pickleball clubs and creating a new standard for how people play, connect, and compete.

Joining Pickleplex means being part of a high-growth company in a rapidly expanding industry, where you’ll have the opportunity to make a real impact, grow with the business, and help shape the future of pickleball in Canada.

Position Summary

The Director of Club Performance and Revenue Operations is responsible for driving revenue growth and financial discipline, managing the corporate general managers, and overseeing operational performance across Pickleplex’s corporate clubs and broader franchise network. Reporting to the CEO, this role makes sure every club has clear performance targets, disciplined sales processes, and strong financial accountability.

Core Mandate: Drive Club Performance & Revenue Growth

Active management of sales funnels and CRM pipelines across the system
Direct oversight of corporate club financial performance and accountability
Clear KPI tracking and reporting across all clubs
Development of scalable playbooks for revenue growth
Growth of key revenue verticals, including events, leagues, tournaments, lessons, merchandise, and business advertising
Translation of corporate club best practices into franchise operations

Key Responsibilities

Corporate Club P&L Ownership

Hold direct accountability for the financial performance of all corporate clubs
Establish disciplined budgeting and forecasting processes
Monitor and optimize revenue drivers, including growth of key revenue verticals, including events, leagues, tournaments, lessons, merchandise, and business advertising
Improve court utilization and yield per court hour

Sales Funnel & Pipeline Management

Oversee and optimize all sales pipelines managed through Pickleplex’s CRM
Ensure leads are actively followed up by club teams and franchise partners
Track conversion across beginner acquisition, corporate events, tournaments, leagues, lessons, and memberships
Develop dashboards to monitor performance across the network

Revenue Growth & Commercial Strategy

Identify opportunities to expand revenue across events, leagues, tournaments, lessons, merchandise, and business advertising
Develop scalable sales playbooks for clubs
Implement structured processes to increase bookings and utilization

Club Performance Accountability

Establish weekly and monthly performance reviews with club general managers
Ensure each club operates with clear revenue and activity targets
Monitor daily and weekly KPIs across the organization

Programming & Coaching Optimization

Standardize programming structures across clubs
Review coaching compensation models and lesson structures
Ensure programs align with player demand and skill levels

Corporate-to-Franchise Knowledge Transfer

Translate successful corporate club practices into franchise playbooks
Support franchise partners in growing sales performance and club economics
Ensure best practices are consistently implemented across the system

Key Success Metrics

Corporate club EBITDA growth
Revenue growth across events, leagues, tournaments, lessons, merchandise, and business advertising
Increased court utilization and yield per hour
Sales funnel conversion performance
Membership acquisition and retention

Pickleplex Social Club Jobs

Director of Club Performance and Revenue Operations