Job Title: Business Operations Associate

Location: Jubilee Hills, Hyderabad

Brand: L’étoile Patisserie

About Us

L’étoile Patisserie is a premium French-inspired cloud patisserie that specializes in artisanal pastries, cakes, breads, desserts, and gelato, crafted using high-quality, preservative-free ingredients. Our focus is on delivering exceptional taste, creativity, and a memorable customer experience.

Role Overview

We are looking for a proactive, detail-oriented Operations Executive to oversee and streamline the patisserie's daily operations. The ideal candidate will play a vital role in ensuring smooth coordination among kitchen, logistics, customer service, and business functions.

Key Responsibilities

Operations & Order Management

Track and manage daily orders across platforms (WhatsApp, website, aggregators, etc.)
Coordinate with the kitchen team for timely production and dispatch
Ensure accurate order processing, packaging, and delivery tracking

Inventory & Procurement

Monitor and maintain inventory of raw materials, packaging, and supplies
Plan and execute procurement based on consumption trends
Coordinate with vendors and ensure timely replenishment

Team Management & HR

Oversee staff attendance, scheduling, and productivity
Assist in recruitment, onboarding, and training of staff
Maintain discipline and ensure smooth team coordination

Accounts & Reporting

Maintain daily sales, expenses, and basic accounting records
Coordinate with accountants for bookkeeping and compliance
Generate operational and financial reports as required

Customer Experience & Client Interaction

Handle customer queries, feedback, and escalations professionally
Build and maintain relationships with repeat and corporate clients
Ensure high standards of customer satisfaction

Housekeeping & Maintenance

Ensure cleanliness, hygiene, and organization of the workspace
Coordinate servicing and maintenance of equipment

General Operations

Execute instructions from the Founder/Director
Support business growth initiatives, client meetings, and partnerships
Be flexible to work extended hours when required

Eligibility & Requirements

Minimum 1–2 years of experience in operations management (preferably in F&B, bakery, hospitality, or retail)
Strong experience in:

1. Inventory management

2. Order tracking

3. Team handling

4. Procurement

5. Basic accounting

Excellent communication skills in English, Hindi, and Telugu
Proficiency in tools such as:

1. MS Excel / Google Sheets

2. WhatsApp Business

3. Order management systems / POS tools

Highly organized, detail-oriented, and proactive
Ability to multitask and handle pressure in a fast-paced environment

Preferred Qualities

Passion for food, bakery, or the hospitality industry
Strong problem-solving and decision-making skills
High ownership mindset and willingness to go beyond defined responsibilities
Energetic, disciplined, and growth-oriented attitude

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