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Job Description

Business Operations Manager – Growth & Partnerships

Experience: 5–6 Years Industry: IT Services Location: India (Pune, All Days Work from Office)
Reports to: Client Partner (Strategic Partner Relationship)

Role Purpose

This role sits at the heart of the growth and deal execution engine, working closely with Client Partners and leadership teams to convert conversations into qualified opportunities and executed deals.

The role goes beyond coordination and tracking. The incumbent will actively participate in client interactions, proposal responses, solution shaping, and account research, while ensuring strong execution discipline across all active business threads.

Objective: Drive deal velocity, execution clarity, and growth momentum ensuring no opportunity, action item, or decision is missed.

Key Responsibilities

Own and manage multiple parallel opportunity and business threads across partners and accounts
Maintain a single source of truth for opportunity status, next steps, owners, risks, and dependencies
Support client-facing interactions by preparing briefs, capturing requirements, and documenting outcomes
Participate in proposal responses (RFPs / RFIs / proactive proposals) and solution articulation
Research client accounts, industries, and competitive landscapes to strengthen deal context
Work closely with Practice Leaders, Delivery, RMG, Pre-Sales, Finance, and Leadership teams
Prepare post-meeting summaries, track actions to closure, and proactively manage follow-ups
Support preparation of business cases for hiring, rebadging, pricing, contracting, and financial approvals
Assist Client Partners with pipeline hygiene, reviews, and executive dashboards

Must Have Skills

5–6 years of experience in IT Services organizations. B.E., MBA By Qualification.
Experience in Business Development support, Pre-Sales, Business Analysis roles
Strong understanding of IT services sales lifecycle and opportunity management
Ability to work across multiple internal teams and senior stakeholders
Excellent written and verbal communication skills
High ownership mindset with strong follow-through and attention to detail

Desirable / Good to Have Skills

Business Analyst background, analytical orientation, business case preparation
Experience supporting global clients (US / Europe)
Strong working knowledge of MS Word, Excel, and PowerPoint
Familiarity with CRM tools such as HubSpot

What Success Looks Like

Clear visibility and governance across all active opportunities
Faster internal alignment and decision-making
Reduced dependency on senior leaders for follow-ups
Improved deal velocity and proposal success rate
Strong foundation for growth into Client Partner, Sales Leadership, or Strategy roles

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