OVERVIEW:

The Operations Partner works closely with the Director of Operations to drive strategic initiatives that improve operational excellence across the organization. This role focuses on process standardization, client delivery support, training, data visibility, and continuous improvement. The ideal candidate is highly organized, adaptable, relationship-focused, and passionate about helping teams work more effectively. This position requires both strategic thinking and a willingness to execute—stepping in to complete tasks directly when needed to support team success.

RESPONSIBILITIES AND DUTIES:

Collaborate across departments to remove obstacles, improve communication, and drive alignment.
Champion continuous improvement, automation, AI, and other technologies that increase efficiency.
Lead or support cross-functional projects and adapt to changing business priorities.
Partner with leaders to implement operational improvements and strategic initiatives.
Develop and standardize processes, SOPs, tools, and documentation that support scalable growth.
Create training materials and support adoption of new processes and technologies.
Build dashboards, reports, and accountability tools that improve operational visibility.
Influence teams through strong relationships, collaboration, and effective communication.
Execute assigned tasks and operational work directly when needed, ensuring progress continues even without delegation.

Success in This Role

The successful Operations Partner builds trust, thinks strategically, executes effectively, embraces change, and helps teams achieve results through collaboration, accountability, and continuous improvement.

QUALIFICATIONS:

Bachelor’s degree in business administration, sales, marketing or related field (preferred)
Excellent communication/presentation skills and ability to build relationships
Confident, self-motivated, high energy and strong relationship building skills
Outstanding knowledge of MS Office; knowledge of CRM software
Ability to thrive in a fast-paced, deadline-driven environment
Positive and professional attitude
Highly collaborative and eager to learn and contribute in a team environment
Must have a valid driver’s license

SKILLS AND CAPABILITIES:

Exceeds customer expectations by anticipating needs and providing personalized solutions. Builds trust through genuine engagement and proactive communication, consistently delivering exceptional service that enhances the organization’s reputation and loyalty.
Teamwork and Collaboration: Inspires and motivates team members with strong interpersonal skills and a positive attitude. Fosters collaboration by encouraging participation and valuing diverse viewpoints. Demonstrates leadership by facilitating teamwork, resolving conflicts, and building consensus to achieve common goals.

PHYSICAL DEMANDS/REQUIREMENTS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. On occasion, duties may require the wearing of proper safety equipment in areas where such equipment is required. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit, stand; walk; use hands to finger; handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This job requires the ability to have flexibility to work outside of business hours. This is contingent on the needs of the business and the needs of our clients/customers.

WORK ENVIRONMENT:

This job operates in a professional office environment and requires the flexibility to work both in person at a Balance office as well as remotely/from home. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

TRAVEL:

This position may require driving dependent upon business needs.

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