Business Unit: Administration
Location: Lax Kw’alaams, British Columbia
Reporting to: IT Support Specialist

The Lax Kw’alaams Information Technology Department has an exciting and immediate opening for a Full-Time IT Support employee. As a key member of the team, this role is responsible for providing technical assistance to users by diagnosing, troubleshooting, and resolving hardware, software, and network issues. This role ensures reliable operation of computer systems and supports end users in an enterprise environment.

Responsibilities:
General

Assist the IT Support Specialist or designate, with day-to-day IT operations
Diagnose and troubleshoot hardware, software, network, and application-related issues
Consult user guides, technical manuals, and other documentation to research and implement effective solutions
Install, configure, and maintain desktop and laptop computers, printers, mobile devices, and peripheral equipment
Troubleshoot Windows and/or macOS operating systems, Microsoft 365, email systems, and common business applications
Provide network and Internet support, including LAN, Wi-Fi, VPN, and basic TCP/IP troubleshooting
Maintain accurate IT documentation, asset inventories, and support procedures
Collect, organize, and maintain a log of technical problems and solutions for reference
Perform system updates, backups, and basic security checks to ensure system reliability and data protection
Ensure compliance with organizational IT policies, security standards, and best practices
Provide advice, training, and guidance to users to prevent recurring technical issues
Participate in the redesign, testing, and improvement of applications and software systems as required
Performs other related duties as assigned

QUALIFICATIONS:

Education

Diploma in Computer Systems

Experience

Minimum of three years related experience
Excellent hardware and software skills
Excellent Microsoft Office 365 skills
Excellent time management skills
Excellent analysis, troubleshooting and problem-solving skills
Excellent understanding of Information technology tools and concepts
Excellent interpersonal and communication skills working with technical and nontechnical personnel at various levels in the organization
Excellent organizational and coordination abilities with close attention to detail
Ability to influence and use judgment in decision-making
Ability to work independently
Knowledge of the Lax Kw’alaams community is an asset

Physical Demands and Working Environment: Physical Demand

Ability to lift, carry, and move up to 50 lbs of IT equipment
Ability to sit for extended periods of time while performing computer-based work

Condition of Employment
*

You will adhere to the Lax Kw’alaams Band Code of Conduct, Code of Confidentiality, Social Media Policy and any other Policies in the Human Resource Manual
Follow all guidelines harmoniously and cooperatively, creating a team approach in their duties for the Band’s future success
Acceptable Criminal Record Check with Vulnerable Sector Search
Valid Driver’s License (Class 5) is an asset

Classification/Pay Scale

As per the Canadian Union of Public Employees’ Local 2365 Collective Agreement
$30

Submission Deadline:

Open until filled
We invite all interested parties to reply in the strictest confidence to Human Resources: hr_resume@laxband.com

** Preference will be given to Lax Kw’alaams Band Members or qualified applicants of Indigenous ancestry. However, we invite all qualified individuals to apply.

Job Types: Full-time, Permanent

Pay: From $30.00 per hour

Benefits:

Extended health care

Work Location: In person

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