DESIGNME Sales Operations Coordinator

Coordinator, Reporting to Canadian and US Sales Managers

Full-Time · Remote · EST · CAD $50,000/year

ABOUT DESIGNME

DESIGNME is a performance and innovation-driven indie brand based in Canada. Our unique, vegan, cruelty-free formulations are loved by hair stylists and humans around the world — no harmful sulfates, no parabens, no gluten, ever.

ABOUT THE ROLE

We are looking for a detail-oriented and proactive Sales Operations Coordinator to join our fast-growing team. Dual-reporting to our US and Canadian Sales Managers, you will be a key operational backbone across both markets — owning the data, maintaining pricing integrity, and keeping order administration running without a hitch.

This is a remote, full-time position based in EST. You will be set up for success with company-provided equipment from day one.

RESPONSIBILITIES

Act as an interdepartmental liaison, collaborate effectively across Sales, Marketing, Operations, Finance, and Customer Experience teams.
Deliver sales reporting and scorecards, ensuring data accuracy to support business decisions.
Ensure pricing and PO accuracy and consistency across partners, channels, and systems.
Coordinate wholesale customer service, order administration, and purchase order management.
Support sales planning, forecasting, and inventory visibility.
Administer loyalty programs and provide timely member support.
Develop, document, and improve processes to enhance operational efficiency.
Maintain accurate and up-to-date sales tools, documentation, and resources.

WHAT SUCCESS LOOKS LIKE

Sales initiatives and key projects are delivered on time and with strong attention to detail.
Wholesale customers receive responsive, professional support and accurate order coordination.
Sales planning, forecasting, and reporting processes run smoothly and efficiently.
Core documents, order forms, and tracking tools are organized, accurate, and up to date.
Opportunities to improve processes are identified and implemented proactively.
Cross-functional partners view this role as a reliable and collaborative resource.
Data is maintained accurately and leveraged to support informed business decisions.
The sales team is equipped with the information and tools they need to execute successfully.

WHAT WE'RE LOOKING FOR

Strong organizational and time management skills
Experience in sales operations, order management, or coordination
Confident owning data and reporting with a high degree of accuracy
Clear, professional communicator — written and verbal
Advanced Excel skills; experience with Monday.com, CRM tools, or order management systems is a plus
Background in the beauty or haircare industry is a good asset

WHAT WE OFFER

A collaborative, ambitious team that moves fast and values initiative
The opportunity to grow with a fast-moving professional hair brand
The flexibility to work remotely
Paid time off, statutory holidays, and a one-week company closure during the holidays
Access to people programs including Training & Development, Employee Product Purchase, and Employee Referral
CAD $50,000/year | Full-time | Company-provided equipment

If this sounds like the right fit, we would love to hear from you. Please send your resume and a brief note on why this role excites you.

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Sales Operations Coordinator