Job Description

In the 1950s, global trade changed for good. The invention of the standardized container suddenly meant that transporting goods across the world became affordable. And with that, paved the way for globalization and global wealth. But contrary to the container, most surrounding processes have not been standardized nor innovated—and are still frustratingly complex, manual, and error-prone.

That’s why our ambition is to use technology to simplify the logistics of global trade, making the processes around the container as simple as the container itself. We do that by providing a neutral infrastructure that connects all logistics companies to remove friction and create economic opportunity.

Head of RevOps (f/m/d)

As our Head of RevOps, your mission is to establish, run, and continuously improve xChange’s RevOps department and its strategy, to grow the impact of generated revenues across our customer-facing organizations (Go-to-Market and Customer Success). At xChange, we have established a well-oiled marketing, sales, and customer success machine but need to professionalize and centralize the revenue operations department across the different departments to form a more holistic view of key business performance metrics as well as the entire customer journey

Requirements

Your responsibilities in a nutshell

You will be leading our revenue operations teams through a period of rapid growth and operational challenges, reporting to our Chief Revenue Officer but working across departments.
Partner closely with senior commercial leadership to achieve growth objectives and collaborate cross-functionally to drive strong relationships and alignment with Sales in go-to-market strategy across acquisition, utilization, and retention.
Gain alignment on operational strategies with executive management; manage the cadence of operational reporting and interface with senior leadership in Sales, Marketing, and Customer Success.
Demonstrate effective cross-functional leadership collaboration and customer-oriented service principles with key business stakeholders in Sales, Marketing, Customer Success and Business Development and Business Applications.
Ensure visibility into critical business performance with regular, detailed operational reports and readouts; oversee multiple managers leading teams of analysts who investigate performance, understand input factors, and recommend improvements to optimize for crucial business outputs.
Drive accountability within the function to identify execution risks and implement controls to detect, mitigate, and/or prevent failure.
Drive operating leverage by setting ambitious goals and managing RevOps team to the very highest performance standards.
Develop scalability throughout our revenue-driving business units with a combination of process improvements, automation, and continuous improvement methods.
Provide strategic oversight to the design and implementation of business processes that build business capabilities and drive growth while ensuring effective collaboration and minimizing role or responsibility confusion.
Drive consistency in approach to both work and deliverables, and drive agreement to this consistency among the executive team that RevOps serves.
Strategically prioritize what the business function will deliver, and gain executive agreement for the same.
Drive agreement with executive leadership to revamp xChange's Salesforce instance and Totango CRM to better serve the company we are today

What We’re Looking For

3-5+ years of leadership experience in Sales/ Rev Operations at a high-growth technology company and/or meaningful experience in consulting or finance.
Exceptional problem-solving and analytical skills with strong attention to detail; demonstrated ability to structure complex problems, develop solutions, and craft high-quality communications.
A proven ability to work and build relationships with a wide range of people, and influence without direct authority.
Strong financial modeling skills, with the ability to build and maintain forecasts and consumption models with complex, dynamic inputs.
A strong orientation towards outcomes.
You are a great communicator (our company language is English) and listener – you are passionate about the xChange mission and inspire and motivate the people around you.

What We Have To Offer

Ownership from day one! You will have full responsibility and creative freedom to bring your ideas to life.
A dynamic and international team with ~65 nationalities across our fast-growing 300+ team members & extremely flat hierarchies.
A highly scalable product with a proven product market fit ready to change the industry & do something good ♥
A great working atmosphere with an open minded and collaborative culture—plus a team of highly motivated & enthusiastic colleagues who can´t wait for you to join.
A fast-paced work environment and complex intellectual challenges from day 1.
Great location – our office is in the city center of Hamburg!
Goes without saying: Flexible home-office rules, regular team events, and of course a wide variety of fruits and drinks in the office 😉
All employees become shareholders in xChange!

Container xChange

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Head of RevOps (f/m/d)