The Business Development and Sales Operations Manager is responsible for executive dashboard management of sales driven analytics and return on investment including retail sell through, sales forecasts and annual programs, approval of COOP claims and pricing exceptions, retail pricing management, representing the sales team on a contract review committee, maintaining the national promotions calendar, maintaining retailer contribution margin workflows, and working with the sales team to resolve aged retailer deductions. This role will report into our Executive Vice President, US Sales and will manage a small team of direct reports.

Who We Are: For almost 50 years, we have been creating products with unique designs for our consumers that find their way into the homes of millions of people. Every day around the world, our over 9,000 people give their best, studying innovative solutions and creating products to let our consumers enjoy special experiences and authentic moments. We believe in shaping the world with our hands. We are the Everyday Makers

An international Group with worldwide presence The De’Longhi Group, headquartered in Treviso Italy is one of the world’s leading players in small domestic appliances associated with the world of coffee, kitchen, air conditioning, and home care, present in over 120 markets worldwide. The Group consists of 5 iconic brands: De’Longhi, Kenwood, Braun, Nutribullet, and Ariete.

A local North American headquarters De’Longhi North America, our North American Regional HQ, consists of the US, Canada, and Mexico markets. We hold an emphasis on teamwork and collaboration, knowing that we can only achieve more, together. Working within North America gives you a unique opportunity to directly drive results locally, impacting the overall growth of the Group. We pride ourselves on a collaborative, inclusive culture of passionate individuals.

Responsibilities:

Sales Driven Analytics and Return On Investment

Monitor retail sell-through performance and sales forecasts.
Assist in resolving aged retailer deductions/chargebacks.
Develop executive management dashboards that provide data points for the purpose of healthy business growth.

Sales COOP (Market Development) Programs

Work with the sales team to obtain annual program documentation, understand possible cost increases versus prior year, obtain meet competition forms and determine ROI of individual programs.
Approved valid sales claims.

Pricing Management

Partner with the Product Team and Finance to maintain price lists and provide support for price change initiatives.
Analyze contribution margins and approve price exceptions.
Manage MAP and marketplace programs, take action against unauthorized retailers.

Contract Management

Represent the sales team on the retail contract review committee for various retail contracts.
Work with the Finance team to negotiate terms of sales related vendor agreements.

National Promotions Management

Prepare and distribute National Promotion Calendars.
Work with the Finance team to maintain National Promotion Calculators.
Approve sales claims.

California Proposition 65

Manage Prop 65 notifications to distributors, retailers and rep firms.

Qualifications:

Bachelors Degree in Business Management or a related field
8+ years of experience in Sales or Sales Operations
Business Operations experience required
Analytical mind with strong business acumen and problem solving skills
Understanding of retail business processes
Ability to communicate effectively and professionally (written and verbal) with internal and external teams
Experience with Excel, MS Office Products, and G-Suite
SAP experience a plus

What We Offer

Benefits:

Flexible work structure with 2 days remote per week, and year-round early close Fridays
Robust & inexpensive health coverage for you and your family through medical, dental and vision plans
Financial protection through life, accidental death & dismemberment, and long-term disability insurance
A company matching 401(k) plan
Tax advantages through flexible spending accounts for both health-care and dependent care expenses
Generous paid time off including vacation, personal, sick, company holidays, and bereavement days so you can take the time you need

Learning & Development:

All employees are provided with LinkedIn Learning licenses and unlimited access to LinkedIn Learning’s courses
Global hub of learning & development resources including global webinars covering a variety of technical and soft skills

De’Longhi Cares:

Organized annual volunteer day, donation opportunities throughout the year with local non-profit organizations

Our Core Values Ambition, Courage, Passion, Competence, Teamwork, Heritage, Respect De'Longhi America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. If you need a reasonable accommodation because of a disability for any part of the employment process please contact hr.us@delonghigroup.com.

De'Longhi Group

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Business Development & Sales Operations Manager