About the Role
The National Account Sales Operations Manager (Walmart/Sam’s Club) will directly support Walmart and Sam’s Club by driving operational excellence, ensuring execution accuracy, and strengthening the connection between Sales, Supply Chain, Finance, and Customer teams. This role will serve as the critical link between Sales, Operations, Finance, Order Processing, and the Walmart/Sam’s Club teams, ensuring flawless execution, real‑time issue resolution, stronger internal alignment, and scalable processes that match the size and complexity of our business.
About the Company
For almost 50 years, we have been creating products with unique designs for our consumers that find their way into the homes of millions of people. Every day around the world, our over 9,000 people give their best, studying innovative solutions and creating products to let our consumers enjoy special experiences and authentic moments. We believe in shaping the world with our hands. We are the Everyday Makers.
An international Group with worldwide presence: The De’Longhi Group, headquartered in Treviso Italy is one of the world’s leading players in small domestic appliances associated with the world of coffee, kitchen, air conditioning, and home care, present in over 120 markets worldwide. The Group consists of 5 iconic brands: De’Longhi, Kenwood, Braun, Nutribullet, and Ariete. Click here to learn more about the De’Longhi Group.
A local North American headquarters: De’Longhi North America, our North American Regional HQ, consists of the US, Canada, and Mexico markets (a team of around 120 people). We hold an emphasis on teamwork and collaboration, knowing that we can only achieve more, together. Working within North America gives you a unique opportunity to directly drive results locally, impacting the overall growth of the Group. We pride ourselves on a collaborative, inclusive culture of passionate individuals.
Responsibilities
Customer Support & Relationship Management
- Maintain close partnership with Walmart and Sam’s Club replenishment and planning teams, drive weekly Collaborative Planning Forecasting Replenishment (CPFR) meetings across all categories.
- Provide real‑time issue identification and resolution.
- Ensure alignment on forecasts, inventory, promotional cadence, and long‑term planning.
- Develop strategic and operational plans, manage execution, measure, and deliver results to meet or exceed Sales goals.
Operational Support
- Oversee item setup accuracy, replenishment flow, forecasting, OTIF performance, and promotional execution.
- Translate customer plans into aligned internal actions across Operations, Finance, and Order Processing.
- Monitor compliance, routing, PO accuracy, and service-level performance.
- Track KPIs, build reporting tools, and lead weekly execution rhythms.
Cross‑Functional Alignment
- Serve as the coordination hub between Sales, Supply Chain, Finance, and Customer Operations for Walmart/Sam's Club.
- Lead issue escalation and resolution to prevent service failures, deductions, and out‑of‑stocks.
- Drive task‑force initiatives to improve planning, replenishment, and profitability.
Data, Reporting & Insights
- Create clear, actionable insights for leadership from demand, supply, and financial data.
- Consolidate reports into business‑ready dashboards, and present to leadership regularly.
- Track progress toward KPIs, including OTIF, In-Stock %, and Vendor Scorecard Metrics and identify and resolve potential risks.
Process Improvement
- Standardize and scale sales processes, best practices, and operational workflows tailored to Walmart / Sam's Club business rhythms.
- Improve systems and tools supporting forecasts, deductions, promotions, and supply performance at Walmart / Sam’s Club.
- Additional sales support responsibilities as needed.
- Provide operational support across additional sales accounts.
Qualifications
- 7-10 years experience in a sales operations, account management, sales support or similar role
- Prior experience supporting Walmart account required
- Experience with the following systems: SAP, Retail Link, Luminate (Retail Link Analytics Suite), Item 360, Nova, SQEP
- Strong analytical and organizational skills, with a proven track record of multi-tasking in a dynamic and fast-paced environment
- Proactive self-starter, disciplined, solution-oriented with a strong attention to detail
- Excellent communication skills demonstrating an ability to work effectively across different levels and departments within the organization
- Bi-weekly visits to Walmart office based in Bentonville, AR
- At minimum quarterly travel to New Jersey (North American HQ Office)
Pay range and compensation package
Salary Range: $115,000-$135,000
Equal Opportunity Statement
If you require reasonable accommodation to complete a job application, a job interview or to otherwise participate in the hiring process, please contact Human Resources at hr.us@delonghigroup.com.
What We Offer
Benefits:
- Flexible work structure with 2 days remote per week
- Robust & inexpensive health coverage for you and your family through medical, dental and vision plans
- Financial protection through life, accidental death & dismemberment, and long-term disability insurance
- A company matching 401k plan
- Generous paid time off including vacation, personal, sick, company holidays, and bereavement days so you can take the time you need
Learning & Development:
- All employees are provided with LinkedIn Learning licenses and unlimited access to LinkedIn Learning’s courses.
- Global hub of learning & development resources including global webinars covering a variety of technical and soft skills
