Roles & Responsibilities

As an OMNI agent, you will be responsible for processing simple to complex deals and handling inquiries from the client with high accuracy and efficiency.

● Prepare and finalize contracts/ legal documents for signature.

● You will use deductive reasoning to make sound business decisions.

● You will follow best practices and work cross-functionally with multiple teams to complete the above tasks and other daily job functions.

● You will be required to multitask between tools in maintaining client databases, validating order information and verifying payment terms with high attention to detail and sense of

urgency.

● You will ensure compliance to all company and business policies, administer all open sales orders, and ensure appropriate order flow.

● You will provide optimum assistance to sales.

● You should have working knowledge on contract structures, contract fallback, redlining and extensive deal desk experience.

● You should ensure seamless and friction-less deals with focus on deal velocity.

● You will learn and process all products offered in the logo.

● Review and validate contract request intake form from Sales including validating customer information and existing contract information in CRM system

● Identify the need for, seek, and record cross-functional or business stakeholder approvals for various components of the commercial or contractual package

● Validate customer-signed documents and submit for booking

● Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets

● Respond and action in a timely professional manner any escalations received

Minimum Qualifications

● Graduate of a 4 year course or equivalent experience.

● Proficiency in financial systems such as SAP, Oracle or other enterprise ERP and quote to cash systems. Strong familiarity with Salesforce CRM and CPQ and Oracle is a big advantage

● Experience handling complaints; driven to deliver an excellent customer experience through resolutions and adherence to response times

● 3 years’ experience in Deal desk or Contract Management or Sales support

● Experience working and managing communications, with multiple cross-functional teams/stakeholders.

● Has experience in participating with process improvement projects (contributor/participant)

Key Skills

● Team oriented/team player

● Situational/contextual awareness with the ability to assess the impacts of one’s work.

● Excellent critical and analytical thinking

● High attention to detail, and high level of professionalism

● Proactive, self-motivated, self-starter, minimal supervision

● Excellent analytical skills and strong decision-making skills committed to resolution and compliance

● Strong organizational, time and workflow management skills

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