We are searching for a highly motivated Sales Operations Manager to join our team. As the Sales Operations Manager, you will lead and manage our sales operations team to drive operational excellence and maximize revenue growth. You will collaborate with sales leadership, marketing, finance, and customer success teams to streamline processes, make data-driven decisions, and optimize sales performance.

Responsibilities

Lead and manage a team of sales operations professionals to provide sales support and ensure efficient and effective operations

Maintain our CRM and other GTM tools management, including administration, change management, and troubleshooting of the tech stack to ensure teams have the necessary capabilities and can access accurate data

Conduct quality assurance checks across all internet technology

Track lead mapping and funnel progress and assist in the unification and management of all GTM technologies

Collaborate cross-functionally to find solutions to technology challenges, gaps, or deficiencies

Ensure data quality across the entire revenue function by performing monthly data governance and quality control tasks

Provide reporting on funnel performance across marketing, partnerships, sales, and customer success teams to strengthen our infrastructure and internal processes

Identify, design, and implement business processes and reports that increase productivity and remove bottlenecks

Work with teams to identify areas for optimization through process improvements and tools and execute projects to improve revenue team efficiency

Manage our tech stack and handle onboarding and offboarding members as necessary

Support reporting needs across the organization, as well as team-level reporting to measure the effectiveness of the GTM strategy

Assist in creating, updating, and delivering enablement training, documentation, processes, and practices needed to support our revenue teams

Requirements

Proven experience in sales operations as a Salesforce subject matter expert with proficiency in creating reports, optimizing processes, configuration, training new hires, and managing dashboards

Knowledge of sales processes and methodologies

Advanced Excel skills with a strong understanding of Salesforce, Hubspot, G Suite, other CRM and sales forecasting applications, and email marketing strategies

Experience leading and managing a team

Strong analytical and problem-solving skills

Salary

The annual salary for this position ranges from $110,000 to $125,000, with a bonus opportunity. The actual annual salary paid for this position will be based on several factors, including but not limited to skills, prior experiences, training, company needs, and current market demands. The salary range for this position is subject to change and may be adjusted in the future. This position may also be eligible for salary increases, commissions, equity awards, and benefits (outlined below).

About Us

We are a company that analyzes billions of customer reviews, social media mentions, and sentiments from hundreds of sources to help businesses keep a pulse on all of their locations. Our clients range from Fortune 5000 companies to small businesses in over 40 industries, including healthcare, financial services, real estate, food services, and automotive. We are a fast-growing company and have been recognized on both the Inc. 5000 and the SaaS 1000 lists.

At our company, we promote from within, embrace diversity, celebrate our wins, and are dedicated to building a company culture where employees can thrive. We were recently named one of San Diego’s Best Places to Work by the San Diego Union-Tribune. We offer hybrid and fully remote work opportunities, a comprehensive benefits package, 401(k) and company match, additional resources for health and wellness, commuter and transit pre-tax benefit program, flexible vacation time, 11 company holidays, community service day, birthday day off, sick time, $100 monthly stipend for cell/internet costs, virtual gatherings and team building, monthly team activities, and quarterly events.

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Sales Operations Manager - Remote | WFH