Humble Crew’s mission is to create playful kids’ furniture and learning spaces that inspire children to learn, play, and imagine, while helping parents organize their homes. Many of our products are top-selling items on eCommerce sites like Amazon, Walmart, Wayfair, and Target in both the U.S. and internationally.

Our company’s four core values are: Entrepreneurship, Accountability, Teamwork & Giving Back. We are a company that is passionate about helping kids learn, play, and imagine and giving back to children and communities in need. We have a friendly, family-forward, can-do team environment and are looking for accomplished teammates who share our values, professionalism, and desire to succeed.

Are you a dynamic and innovative professional? Are you passionate about data management, optimizing system integration, and the retail industry? If so, we want you to be a part of our team as a Sales Operations EDI Manager! This multifaceted role demands analytical prowess, process improvement, strong collaboration across teams, and data accuracy to oversee the system integrations, manage EDI/API communications with our retail partners, lead new account setup, and manage inventory feeds. We are seeking a detail-oriented and proactive individual with a proven track record of success in leveraging skills and experience in systems integration in the retail industry and are seeking a team player capable of enhancing our operational efficiency to achieve our growth as we continue to expand our online presence and retail partnerships.

Key Responsibilities

Integration Management:

Configure and optimize integrations between retailer e-commerce platform, Celigo integrator, NetSuite ERP, CommerceHub, and other systems as necessary.
Troubleshoot and resolve integration issues to ensure smooth data flow and accurate order processing.
Continuously improve integration workflows to streamline operations and enhance operational efficiency.

EDI/API Management:

Configure, test, and deploy middleware flows and automation through Celigo.
Troubleshoot and resolve issues related to middleware components in a timely manner.
Monitor EDI/API communications with internal and external partners to ensure timely and accurate data exchange.
Process and monitor all inbound and outbound transactions, resolving any issues promptly.
Identify, troubleshoot, and track EDI/API-related issues with stakeholders to resolution.
Manage daily EDI production support with Retailers, ensuring compliance with trading partner requirements.
Coordinate setup of new EDI partners and documents, including testing and validation processes.
Recommend and implement system and business process improvements that streamline EDI operations.
Maintain detailed documentation and process flows of all EDI/API processes for reference and compliance purposes.

New Retailer Account Setup:

Lead the setup and onboarding process for new retailer accounts, ensuring seamless integration with our ERP and other technical systems.
Collaborate closely with Sales and Finance teams to gather requirements and ensure smooth implementation.

NetSuite ERP Management:

Utilize NetSuite for order management, inventory feeds, and data reporting.
Collaborate with Operations and Finance teams to optimize NetSuite configurations and workflows.
Ensure accurate data synchronization between NetSuite and other integrated systems.

Inventory Feeds Management:

Manage inventory feeds across platforms to ensure accurate stock levels and availability.
Monitor and reconcile inventory discrepancies between systems and resolve issues promptly.
Optimize inventory management processes to meet customer demand and minimize stockouts.

Requirements

Bachelor’s degree in Information Systems, or a related field.
At least 5 years of experience as a Sales Operations Manager or similar role in the e-commerce industry, with expertise in integration technologies (e.g. Celigo), EDI management, ERP (e.g. NetSuite), and inventory feeds.
Must be highly proficient in Microsoft Excel, Office 365, Google Drive.
Proficiency in Celigo integrator.io platform and hands-on experience with integration setup and management with Level 4 certifications
Strong understanding of EDI systems and protocols (e.g., ANSI X12, EDIFACT) relevant to retail partnerships.
Experience with NetSuite ERP for order management, inventory control, and reporting.
Familiarity with CommerceHub and other retailer platforms for marketplace integrations and listings management.
Experience managing inventory feeds across platforms to ensure accurate stock levels and availability.
Excellent analytical and problem-solving skills, with a strong attention to detail.
Effective communication and interpersonal skills to collaborate across teams and manage stakeholder expectations.

Preferred Qualifications

Celigo Certified Administrator or equivalent certification.
Experience in the kid’s furniture or related e-commerce industry.
Familiarity with e-commerce platforms (e.g., Amazon Vendor Central, Walmart Supplier One, Shopify) and additional marketplace integrations.

About You

Self-starter and always willing to take initiative.
Have a team-first mentality.
Strong work ethic and desire to thrive in a fast paced, growing environment.
Ability to explain complex concepts in an easy-to-understand way to non-technical stakeholders.
Willingness to “get hands dirty” and gracefully solve problems under pressure.
Strong organizational skills and attention to detail.
Excellent written and oral communication skills.
Ability to handle multiple priorities and to manage time efficiently.
Has good judgement and remains calm under pressure with fast-moving deadlines.

Details

Full-time role located in Englewood, NJ.
Fully remote, with once a quarter visits to the main office in NJ.
Salary and bonus structure.
Paid time off and holidays.
401(k) matching and 401(k) bonus opportunities.
Company paid health insurance for employees.
A dedicated, hard-working, and fun-loving team of coworkers.
Workplace culture that values authenticity, giving back to our community, teamwork, and respect.

Humble Crew is an equal opportunity employer. We are committed to fostering and cultivating a culture of diversity and inclusion. Please send cover letter and resume to jobs[at]humblecrew[dot]com.

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday

Experience:

e-commerce platforms (e.g. Amazon Vendor Central etc): 2 years (Required)
sales operations or related: 5 years (Required)
Celigo: 5 years (Required)
EDI systems: 5 years (Required)

License/Certification:

Celigo Certification (Preferred)

Work Location: Remote

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