Job Title: Head of Belfort Operations (Outbound Sales Ops)

Location: Remote (India preferred)
Experience: 7–12 years
Reporting To: Founder / CEO

About the Role

We are hiring a Head of Belfort Ops to build, scale, and run our centralized outbound calling engine. This role owns end-to-end outbound execution across all company products using Belfort, our internal outbound sales platform.

You will be responsible for people, process, performance, and platform discipline, ensuring predictable, high-quality sales conversations and outbound pipeline at scale.

This is a high-ownership, metrics-driven role, working closely with founders and sales leadership.

Key Responsibilities

Own outbound calling outcomes across all company products and ensure consistent delivery of qualified appointments and pipeline
Hire, onboard, train, and manage a remote team of outbound callers
Define and track productivity, quality, and performance benchmarks
Ensure 100% outbound calling is executed via Belfort, with full adoption of scripts, dashboards, and feedback loops
Create, test, and optimize calling scripts, cadences, and outbound campaigns
Document winning playbooks and scale best practices across teams
Optimize cost per call and cost per appointment while maintaining quality
Build and maintain a scalable, resilient, remote-first outbound operation

Key Metrics & Accountability

Appointments booked vs targets
Sales-accepted lead (SAL) rate
Pipeline value generated through outbound calling
Cost per appointment
Caller productivity and quality scores
100% Belfort usage and script adherence

Ideal Candidate Profile

7–12 years of experience in outbound sales operations, inside sales, or call center leadership
Proven experience managing 30–100+ remote callers
Strong process, metrics, and systems orientation
Comfortable working closely with founders and senior sales leaders
High ownership mindset with experience building scalable systems

What Success Looks Like

Predictable outbound pipeline every month
High caller productivity with controlled costs
Belfort established as the single system of record for outbound execution
Scalable outbound playbooks that work across multiple products

Job Types: Full-time, Permanent

Pay: ₹1,500,000.00 - ₹1,800,000.00 per year

Benefits:

Health insurance
Provident Fund

Work Location: Hybrid remote in Hyderabad, Telangana

Kiara Global Services

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Head of Belfort Operations (Outbound Sales Ops)