Position: Product Manager - Business Operations

Location: NYC Office, Manhattan

Industry: B2B SaaS, HealthTech

Our client is a fast-growing IoT and SaaS company helping healthcare facilities automate compliance and operational workflows. Their connected devices and software platform support thousands of facilities nationwide, saving significant labor hours while improving safety and regulatory adherence. The company is scaling quickly and investing in the internal systems needed to support long-term growth.

The Role:

This role owns the strategy, roadmap, and execution of the company’s internal operating systems. You will act as the Product Manager for business-critical tools and workflows that support Marketing, Sales, Customer Success, Operations, and Finance—treating internal systems with the same rigor as customer-facing products.

Responsibilities:

Own and evolve internal platforms including ERP, CRM, and connected tools
Define and execute a unified RevOps and enterprise systems strategy
Design scalable workflows across the full customer lifecycle, from lead to renewal
Translate business needs into system requirements and technical specifications
Improve data quality, reporting, forecasting, and decision-making
Lead AI enablement across business functions
Drive adoption through process design, documentation, and change management
Evaluate and implement new tools while preventing tool sprawl

What Success Looks Like

A cohesive, trusted operating platform replacing fragmented tools and manual work
Clear ownership, standardized definitions, and reduced operational risk
Accurate, timely data supporting leadership decisions and company scale

Requirements:

3–5+ years in Business Operations, BizOps, RevOps, or internal systems roles
Experience owning company-wide systems strategy in a scaling organization
Hands-on leadership of ERP/CRM implementations (e.g., Odoo, HubSpot, Salesforce, NetSuite)
Strong understanding of RevOps, forecasting, and revenue reporting
Ability to communicate complex systems clearly to executives and cross-functional teams
Must be able to be on site in NYC office

Nice to Have

Experience with modern AI tools and automation
Background supporting hardware, logistics, or field operations
Working knowledge of SQL, Python, or integration tools

Benefits:

$120,000–$150,000 base + bonus + equity
Comprehensive healthcare benefits
Generous PTO, and 401(k)

Kollective Group

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