Job Title: Sales Operations Analyst

Duration: 6+ months

Location: Houston, TX (Hybrid 3 days onsite and 2 days remote)

Required Pay Scale: $41.00/hr - $46.00/hr

***Due to client requirements this role is only open to USC or GC candidates***

Job Summary:

Sales Operations Analyst primarily supports the overall channel in data management, reviewing documents for data accuracy, creating automation, and ensuring exceptional customer experience.

Additional responsibilities include manages the effectiveness of business processes, conducts analysis, makes recommendations, develops documentation/standard work, coordinates, and trains implementation of approved processes.

Sales Operations Analyst provides solutions and analysis for Builder/Multifamily portfolios and customers by performing a variety of tasks and projects as required by management and to retain and acquire customers.

Project Details:

Analyze customer accounts, spreadsheets and databases to proactively address discrepancies
Validate data obtained from various sources to confirm report data and information meets stakeholder needs and is accurate including but not limited to account history data, payment data, usage data and address information
Maintain SAP tables and produce validation reports
Monitor compliance and assist in the Commission SOX control process
Maintain master lists for customer activity
Troubleshoot missing properties, incorrect account set up, and any ad hoc requests from cross-functional teams
Record all issues for tracking and issue escalation in order to identify trends and process gaps
Maintain customer address change information and process direct into SAP
Ask the “why’s”, takes ownership of issues and will search to find the root cause to help avoid issues downstream
Develop process documentation and conduct training for the new members to our team or launch of new processes or systems
Manage small projects and miscellaneous tasks assigned my management
Perform other duties as assigned
Create and maintain models using Microsoft Excel

Must Haves

1 to 2+ years’ experience directly supporting staff members in a problem solving, research capacity, data modeling
Basic knowledge of SAP
Must be proficient in Microsoft 365: Teams, Word, Excel, Outlook, PowerPoint
Advanced knowledge of Excel, VBA/macros for data manipulation and automation
Critical thinker with ability to drive innovation and strategic thinking
Strong analytical/technical aptitude
Courteous, patient, energetic and an enthusiastic personality with professional demeanor
Proficient written and verbal communication skills required including excellent listening skills

Desired Skills

Crucial for interpreting and analyzing large datasets effectively applying industry knowledge to call out discrepancies
Knowledge of CCS, Siebel, IRW, Salesforce and BW software preferred
Experience in deregulated work environment is a plus

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: info@matlensilver.com //

Matlen Silver

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Sales Operations Analyst