Job Title: Business Operations Manager

Role Overview

We are looking for a highly organized and execution-focused Business Operations Manager to drive day-to-day operations across teams. This role requires strong ownership, process thinking, and the ability to translate strategy into structured execution. You will be responsible for building scalable systems, improving workflows, and ensuring operational excellence across the organization.

Key Responsibilities

Own end-to-end execution of daily business operations across functions
Manage and mentor teams across operations, reporting, PC, and AI
Create, maintain, and enforce SOPs across all departments
Drive process standardization and eliminate inefficiencies in workflows
Oversee task management systems (e.g., Asana) to ensure clarity, ownership, and accountability
Ensure all tasks have defined owners, timelines, and completion tracking
Build and manage reporting systems to enable data-driven decision-making
Regularly review reports to identify gaps, delays, and performance issues
Establish a strong follow-up culture to ensure timely execution
Enable seamless cross-functional coordination and task handoffs
Identify operational bottlenecks and proactively implement solutions
Drive automation initiatives using AI tools and workflow platforms
Collaborate with AI associates to improve efficiency and reduce manual effort
Ensure proper documentation of processes, systems, and learnings
Maintain high standards of execution discipline and operational hygiene
Act as a bridge between leadership strategy and on-ground execution
Track team productivity and continuously improve output quality
Build scalable systems and processes to support business growth

Key Requirements

3–5 years of experience in business operations or a similar role, with team management experience
Strong project management skills with hands-on experience in tools like Asana or Notion
Ability to review and improve SOPs and process documentation
Data-literate with the ability to analyse reports and derive actionable insights
Excellent written and verbal communication skills
Strong ownership mindset with high accountability and follow-through
Familiarity with AI tools (e.g. ChatGPT, Claude) and automation platforms (e.g., Zapier, Make)
Ability to collaborate with and guide AI-focused roles on automation initiatives
Structured thinker with the ability to simplify complex workflows
Comfortable working in a fast-paced, start-ups environment

What We’re Looking For

A systems thinker who thrives on structure and efficiency
Someone who takes ownership and drives execution without constant follow-ups
A problem-solver who proactively identifies and fixes gaps
A team player who can align cross-functional teams and improve collaboration

Nap Chief

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Business Operations Manager