Introduction:
Proudly member-owned since 1911, National Pharmacies advocates for making quality healthcare more accessible and more affordable to more people. Our members benefit directly with access to expert health, optical and beauty services and savings across our full range of products. We are continually evolving to meet the changing needs of our members and supporting our communities through local health programs and sponsorships.

At National Pharmacies, we believe our people are our biggest asset.

We are committed to fostering a values-driven culture, that supports our team members to fulfil our purpose of Caring for People, Enabling Health and Inspiring Wellness in the communities in which we serve.

Description:
The Opportunity
We are seeking a dynamic and strategic Business Operations Manager to join our team, to lead our store network across Victoria and New South Wales. A key aspect of this will be to inspire your teams to drive business success, and ensure outstanding customer service standards across the region.

Your key responsibilities will be:
Proactive management of a region of pharmacy stores

Total responsibility for delivery of the profit and loss budget for the region

Ensuring the retail offer is relevant to each store’s local community

Achievement of member growth and retention targets

Ensuring we support the communities we serve through local sponsorship engagement

Monitoring competitor activity and market trends within the region

Ensuring we provide the highest standards of professional pharmacy services

Identifying new or improved business strategies, products and services

Providing impressive customer service, including monitoring and managing complaints, dispensary flow and waiting times

People management, including performance management, succession planning, WHS, leave and absenteeism

Championing change management and culture

Managing the budgeting process

Maintaining the highest levels of safety for teams, members and customers

Compliance to company policies and procedures

Skills and Experiences:
Ideal Candidate Profile

To be successful in this role you will need to demonstrate:
Strong commercial acumen with proven leadership in retail management

Excellent communication, interpersonal, and presentation skills

Skilled problem solver with experience in change management

Demonstrated success in performance and people management

Committed to delivering outstanding customer service

You will also require the following qualifications and experience:

Tertiary qualification preferred, qualified and experienced pharmacists are encouraged to apply

Senior retail management experience at a corporate level

Retail management experience

Multi-site and state management experience

Experience working within community pharmacy is highly advantageous

As a member of our team, you will enjoy:
An attractive remuneration package

Career development opportunities

Working within a supportive team environment which encourages our values of care, communicate, collaborate and celebrate

Employee discounts across our entire range of health and beauty products

Working for an organization that supports the community and genuinely cares about its customers through sponsorships and investment in our business

Please note that regular travel interstate and throughout Victoria is a requirement of this position.

For further information, please contact recruitment@fsma.com.au

National Pharmacies

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Business Operations Manager - VIC & NSW