Introduction:
Proudly member-owned since 1911, National Pharmacies advocates for making quality healthcare more accessible and more affordable to more people. Our members benefit directly with access to expert health, optical and beauty services and savings across our full range of products. We are continually evolving to meet the changing needs of our members and supporting our communities through local health programs and sponsorships.
At National Pharmacies, we believe our people are our biggest asset.
We are committed to fostering a values-driven culture, that supports our team members to fulfil our purpose of Caring for People, Enabling Health and Inspiring Wellness in the communities in which we serve.
Description:
The Opportunity
We are seeking a dynamic and strategic Business Operations Manager to lead our Optical store network across South Australia. This role is accountable for delivering Optical store operating standards, support customer experience, maintaining financial stability and growth, delivering clinical excellence, and building team performance across the optical network.
Reporting to the Head of Health Services, this role is responsible for continuing the growth of Optical services under our Health Services portfolio.
Skills and Experiences:
Your key responsibilities will be:
- Driving clinical performance across the Optical network
- Maintain healthy relationships with internal and external stakeholders
- Achievement of sales budgets and eyecare revenue KPI's
- Contributes to improve annual WHS performance.
- Drive membership growth across the region.
- Ensure Optical stores operate within legislative, regulatory, and clinical practice standards.
- Support Optical Store Managers with operational execution and performance.
- Leading and managing the optical team, fostering a positive and collaborative culture.
- Maintaining knowledge of front-line operation
Ideal Candidate Profile
To be successful in this role you will need to demonstrate:
Understanding of optical retail operations and clinical optometry environments
Proven track record in driving sales, service, and operational excellence.
Experience coaching and developing large teams.
Strong commercial and financial acumen.
Excellent communication and relationship-building skills.
Ability to drive culture, performance, and change.
You will also require the following qualifications and experience:
- Experience in multi-site management or leadership in an optical or retail health environment
- Optical industry knowledge desirable, optical retail or dispensing certification desirable.
- Tertiary qualification in health, optical science, business, or retail management desirable
As a member of our team, you will enjoy:
- An attractive remuneration package, including car allowance
- Career development opportunities
- Working within a supportive team environment which encourages our values of care, communicate, collaborate and celebrate
- Employee discounts across our entire range of health and beauty products.
- Working for an organisation that supports the community and genuinely cares about its customers through sponsorships and investment in our business
- Opportunity to be involved in the National Pharmacies Christmas pageant
Please note that interstate and intrastate travel may be required. Out of standard hours work may also be required.
For further information, please contact recruitment@fsma.com.au
