Introduction:
Proudly member-owned since 1911, National Pharmacies advocates for making quality healthcare more accessible and more affordable to more people. Our members benefit directly with access to expert health, optical and beauty services and savings across our full range of products. We are continually evolving to meet the changing needs of our members and supporting our communities through local health programs and sponsorships.
At National Pharmacies, we believe our people are our biggest asset.
We are committed to fostering a values-driven culture, that supports our team members to fulfil our purpose of Caring for People, Enabling Health and Inspiring Wellness in the communities in which we serve.
Description:
The Opportunity
In alignment with National Pharmacies strategic priorities, we are embarking on an exciting chapter of transformation.
As we work to achieve the outcomes that matter most for our members, the communities we serve and our dedicated team, we are pleased to share an exciting opportunity for a dynamic and strategic individual to join our team as Business Operations Manager. Reporting to the Head of Operations, this role will require an experienced leader to care take the northern Adelaide district. this role drives engagement, sales, profitability, compliance and team development in line with National Pharmacies Values.
Your key responsibilities will be:
- Proactive management of a region of pharmacy stores
- Total responsibility for delivery of the profit and loss budget for the region
- Ensuring the retail offer is relevant to each store’s local community
- Achievement of member growth and retention targets
- Ensuring we support the communities we serve through local sponsorship engagement
- Monitoring competitor activity and market trends within the region
- Ensuring we provide the highest standards of professional pharmacy services
- Identifying new or improved business strategies, products and services
- Providing impressive customer service, including monitoring and managing complaints, dispensary flow and waiting times
- People management, including performance management, succession planning, WHS, leave and absenteeism
- Championing change management and culture
- Managing the budgeting process
- Maintaining the highest levels of safety for teams, members and customers
- Compliance to company policies and procedures
Ideal Candidate Profile
To be successful in this role you will need to demonstrate:
- Strong commercial acumen with proven leadership in retail management
- Excellent communication, interpersonal, and presentation skills
- Skilled problem solver with experience in change management
- Demonstrated success in performance and people management
- Committed to delivering outstanding customer service
You will also require the following qualifications and experience:
- Tertiary qualification preferred, qualified and experienced pharmacists are encouraged to apply
- Senior retail management experience at a corporate level
- Retail management experience - multi-site and state management experience
- Experience working within community pharmacy is highly advantageous
As a member of our team, you will enjoy:
- An attractive remuneration package incl car allowance
- Career development opportunities
- Working within a supportive team environment which encourages our values of care, communicate, collaborate and celebrate
- Employee discounts across our entire range of health and beauty products
Please note that occasional travel intrastate is a requirement of this position. Travel interstate will also be required on occasion.
For further information, please contact recruitment@fsma.com.au
