Company Description

SITMATIC is a proudly USA-made seating company established in 1985, dedicated to providing exceptional support and comfort through our innovative chair designs. We specialize in creating seating solutions tailored for a wide range of environments, including healthcare, business offices, government spaces, laboratories, production areas, and home offices. Renowned for improving workplace comfort and productivity, our chairs embody the company's commitment to helping people "SIT BETTER, WORK BETTER!"

About the Role

This is a full-time on-site position located in Fullerton, CA. to serve as a knowledgeable, dependable point of contact for customers and internal sales teams. This role requires someone who is calm under pressure, detail-oriented, and comfortable handling technical product questions. Includes supporting the sales team with operational tasks, assisting customers with inquiries and product support, and managing sales processes. Daily responsibilities involve analyzing sales data, maintaining customer relationships, and ensuring smooth workflows to contribute to achieving sales goals.

The role Support Specialist

Serve as the primary contact for customer inquiries:
Product details, fabric options, pricing, and policies.
Collect customer measurements and recommend appropriate seating solutions (including Bariatric and Little People users)
Respond to inquiries from website forms, email, and phone
Conduct troubleshooting calls related to chair use or warranty qualification
Support showroom visitors with in-person consultations
Quote custom embroidery and embossing requests (size, placement, QC coordination)

Sales Support

Participate in sales calls as a product and process expert
Assist with special pricing agreements and customer purchasing forms
Support large and regional customer accounts
Maintain punch-out catalogs (Ariba, ODP)
Act as factory point of contact for internal sales team questions

Sales Operations

Support contract pricing platforms (Omnia, GSA, Vizient, etc.)
Assist with order corrections, quality issues, and internal escalations
Provide senior-level customer communication support when needed

Experience & Qualifications

Qualifications

Strong Sales and Sales Operations skills, with the ability to support and optimize sales processes effectively
Excellent Communication and Customer Service skills to handle inquiries and maintain customer satisfaction
Solid Analytical Skills for analyzing sales data and identifying trends to support decision-making
Proficiency in using sales tools, CRM systems, and software is preferred
Ability to work collaboratively with cross-functional teams in an on-site environment
Comfortable handling technical product details and customer escalations
Highly organized with strong follow-through

Experience

Previous experience in manufacturing, furniture, healthcare, or B2B is a plus
Bachelor’s degree in Business, Sales, Marketing, or a related field is preferred
5+ years in customer service, sales support, or account management
Strong verbal and written communication skills
CRM / ERP experience (NetSuite a plus)

SITMATIC

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