Company Description
SITMATIC is a proudly USA-made seating company established in 1985, dedicated to providing exceptional support and comfort through our innovative chair designs. We specialize in creating seating solutions tailored for a wide range of environments, including healthcare, business offices, government spaces, laboratories, production areas, and home offices. Renowned for improving workplace comfort and productivity, our chairs embody the company's commitment to helping people "SIT BETTER, WORK BETTER!"
About the Role
This is a full-time on-site position located in Fullerton, CA. to serve as a knowledgeable, dependable point of contact for customers and internal sales teams. This role requires someone who is calm under pressure, detail-oriented, and comfortable handling technical product questions. Includes supporting the sales team with operational tasks, assisting customers with inquiries and product support, and managing sales processes. Daily responsibilities involve analyzing sales data, maintaining customer relationships, and ensuring smooth workflows to contribute to achieving sales goals.
The role Support Specialist
- Serve as the primary contact for customer inquiries:
- Product details, fabric options, pricing, and policies.
- Collect customer measurements and recommend appropriate seating solutions (including Bariatric and Little People users)
- Respond to inquiries from website forms, email, and phone
- Conduct troubleshooting calls related to chair use or warranty qualification
- Support showroom visitors with in-person consultations
- Quote custom embroidery and embossing requests (size, placement, QC coordination)
Sales Support
- Participate in sales calls as a product and process expert
- Assist with special pricing agreements and customer purchasing forms
- Support large and regional customer accounts
- Maintain punch-out catalogs (Ariba, ODP)
- Act as factory point of contact for internal sales team questions
Sales Operations
- Support contract pricing platforms (Omnia, GSA, Vizient, etc.)
- Assist with order corrections, quality issues, and internal escalations
- Provide senior-level customer communication support when needed
Experience & Qualifications
Qualifications
- Strong Sales and Sales Operations skills, with the ability to support and optimize sales processes effectively
- Excellent Communication and Customer Service skills to handle inquiries and maintain customer satisfaction
- Solid Analytical Skills for analyzing sales data and identifying trends to support decision-making
- Proficiency in using sales tools, CRM systems, and software is preferred
- Ability to work collaboratively with cross-functional teams in an on-site environment
- Comfortable handling technical product details and customer escalations
- Highly organized with strong follow-through
Experience
- Previous experience in manufacturing, furniture, healthcare, or B2B is a plus
- Bachelor’s degree in Business, Sales, Marketing, or a related field is preferred
- 5+ years in customer service, sales support, or account management
- Strong verbal and written communication skills
- CRM / ERP experience (NetSuite a plus)
