Position: Revenue Operations Executive

Shift Time: 8:00 AM to 5:00 PM

About the Role:

Manage dunning and collections operations to ensure timely recovery of revenue while preserving strong customer relationships.

Key Responsibilities

Initiate reminders for overdue invoices via email or written communication.
Follow up professionally on pending payments and negotiate payment plans.
Reconcile accounts and resolve discrepancies in billing.
Handle billing-related customer inquiries and assist with dispute resolution.
Generate regular reports on collections, aged receivables, and recovery progress.
Collaborate with Finance, Billing, Sales, and Legal to streamline processes and resolve issues.
Escalate chronic or high-risk delinquencies according to policy.

Requirements

Qualifications

Bachelor's degree in Finance, Business, Accounting, or related field preferred.
1–2 years of experience in collections, billing operations, or finance-related roles with exposure to dunning practices.
Proficient in Excel for reconciliation and reporting.
Strong written and verbal communication skills.
Attention to detail, organizational ability, and time management.
Experience in customer-facing environments or collections preferred.

Benefits

Company Overview

Founded over 15 years ago, we are a trusted messaging leader for businesses around the globe. We work with customers ranging from small and mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, wellness, and more.

Our commitment to every customer is:

“We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition.”

Learn more about us:

https://beconversive.com/ | https://www.sms-magic.com

At SMS Magic, people growth is parallel to company growth, and our work culture supports our commitment to creating a world-class CRM messaging company. Our work culture is built on high-performance teaming, where everyone can achieve their potential and contribute to building a better working world for our people and clients.

We offer:

The freedom and flexibility to handle your role in a way that’s right for you.
Exposure to a dynamic and growing global business environment.
Access to innovative and cutting-edge technology and tools.
Opportunities to showcase analytical capabilities and make high-impact contributions to business teams.
A competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business.
A work environment that values balance, ensuring our people are active, healthy, and happy inside and outside of work.

SMS-Magic

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Revenue Operations Executive