Revenue Operations Executive
About the Role:
We are looking for a detail-oriented and customer-focused Revenue Operations Executive to manage billing operations, dunning, and collections, ensuring accurate invoicing, timely revenue recovery, and a smooth customer experience. This role will support billing-related customer queries, resolve invoice and payment discrepancies, and work closely with Finance, Billing, Sales, and Legal teams to streamline processes while maintaining strong customer relationships.
Key Responsibilities
Initiate reminders for overdue invoices via email or written communication.
Follow up professionally on pending payments and negotiate payment plans.
Reconcile accounts and resolve discrepancies in billing.
Handle billing-related customer inquiries and assist with dispute resolution.
Generate regular reports on collections, aged receivables, and recovery progress.
Collaborate with Finance, Billing, Sales, and Legal to streamline processes and resolve issues.
Escalate chronic or high-risk delinquencies according to policy.
Requirements
Qualifications
Bachelor's degree in Finance, Business, Accounting, or related field preferred.
1–2 years of experience in collections, billing operations, or finance-related roles with exposure to dunning practices.
Proficient in Excel for reconciliation and reporting.
Strong written and verbal communication skills.
Attention to detail, organizational ability, and time management.
Experience in customer-facing environments or collections preferred.
Benefits
What Working at SMS Magic Offers
At SMS Magic, people growth is parallel to company growth, and our work culture supports our commitment to creating a world-class CRM messaging company. Our work culture is built on high-performance teaming, where everyone can achieve their potential and contribute to building a better working world for our people and clients.
We offer:
The freedom and flexibility to handle your role in a way that’s right for you.
Exposure to a dynamic and growing global business environment.
Access to innovative and cutting-edge technology and tools.
Opportunities to showcase analytical capabilities and make high-impact contributions to business teams.
A competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business.
A work environment that values balance, ensuring our people are active, healthy, and happy inside and outside of work.
