Velvet Caviar is looking for a results-driven Sales Operations Manager to oversee and optimize our sales processes. This role will be instrumental in driving revenue growth, enhancing efficiency, and ensuring a seamless customer experience. As a key member of our team, you'll have the opportunity to make a significant impact on our business's success.

The successful candidate will be responsible for ensuring the efficiency and effectiveness of sales operations strategies for Velvet Caviar’s global team, with a focus on our wholesale business. This position is responsible for managing the details of the sales operations process, developing global procedures for the sales team, and reporting on sales and sales operations. Additionally, this role is expected to recommend ways to strengthen the sales and sales operations processes to create a high-performing team.

About Us:

Velvet Caviar is a leading fashion accessories brand with over 1+ million social media followers; established in New York in 2015. We’re mostly known for pioneering the tech accessories market with our stylish phone cases. Our products can be found in national retailers and on hundreds of celebrities and influencers worldwide! With around 30 team members, Velvet Caviar is a great environment for innovation, collaboration, and friendships.

Visit our Instagram at @velvetcaviar and our website, velvetcaviar.com to gain a clearer understanding of the brand and product line.

Responsibilities:

Developing, maintaining, and reporting Key Performance Indicators (KPIs) related to Sales and Sales Operations.
Developing direction and improvements related to the CRM/ERP System.
Managing possible ERP implementation program and ROI analysis.
Performing funnel management, measuring activity and compliance, and monitoring forecasting performance.
Responsible for overseeing the ERP module and looking for opportunities for improvement, leading initiatives to implement change, including any pilot programs for certain departmental changes.
Standardizing, and improving as applicable, monthly reporting, Demand Planning, Forecasting, & S and OP process and ensure timely distribution to stakeholders.
Drives pricing discipline globally and develops and recommends product and service pricing guidelines.
Collaborating closely with finance and VP of sales to produce monthly sales reporting and develop new reporting such as a global gap analysis.
Responsible for managing the sales forecasting process.
Working with cross-functional teams to enhance customer satisfaction and drive retention by measuring every customer touch point and providing feedback to the organization and VP of Sales in alignment with segmentation, work closely with Sales and Finance to ensure proper GP thresholds are met.
Work closely with the Head of Product Team on product life cycle management and rationalization as it relates to the sales process.
Scheduling and managing regular “backorder management” calls and activities with Sales Team.
Collaborate with other Sales management on a variety of projects and initiatives to improve Sales, Customer Support, and internal processes.

Requirements:

6-8 years of relevant experience, including a minimum 5 years of work experience in Sales, Operations, and ERP in the CPG industry
Ability to lead by influence and drive stakeholder alignment.
Strong Sales, Operational, Forecast/Demand Planning, and ERP background.
Experience working internationally
Demonstrated strategic thinking.
Ability to operate independently, take initiative, be resourceful, and exercise astute business judgment to drive performance.

Perks & Benefits:

Key player at a quickly growing brand
Competitive salary with bonuses
PTO Days + Paid Holidays off
Premium Health Insurance offered
Fun office in the heart of Brooklyn
Only 2 days in office per week

Velvet Caviar is an equal-opportunity employer committed to a diverse workplace environment.

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Benefits:

Health insurance
Paid time off

Schedule:

Monday to Friday

People with a criminal record are encouraged to apply

Ability to Relocate:

Brooklyn, NY 11205: Relocate before starting work (Required)

Work Location: Hybrid remote in Brooklyn, NY 11205

Velvet Caviar

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Sales Operations Manager