Ready to build and lead the operational engine behind a rapidly growing wholesale organization for a consumer goods brand? VelvetCaviar.com is hiring a Director, Retail Sales Operations to oversee forecasting, input to demand planning, inventory strategy, and cross-functional coordination across all retail channels.
This is a strategic leadership role focused on aligning Sales, Supply Chain, and Finance to ensure sustainable growth, strong inventory health, and operational scalability. The ideal candidate thrives in high-growth environments and understands how disciplined forecasting and inventory planning protect both revenue and margin.
About Us:
Velvet Caviar is a leading phone accessories brand with over 1+ million social media followers and millions of customers worldwide; established in New York since 2014. We’re known for pioneering the tech accessories market with stylish phone cases and matching accessories.
Learn more at velvetcaviar.com or @velvetcaviar.
What you’ll do:
- Own retail channel forecasting, consolidating account plans into accurate demand forecasts and aligning retail inputs with global demand planning.
- Ensure retail inventory levels align with sell-in forecasts, retailer commitments, and in-stock targets while maintaining healthy inventory turns.
- Lead monthly retail forecast reviews and drive cross-functional S&OP alignment across Sales, Operations, and Finance.
- Manage and develop three Sales Operations Specialists aligned by retail channel.
- Monitor and improve retail KPIs including forecast accuracy, sell-in vs. sell-through, fill rate, OTIF compliance, deduction rates, and trade spend ROI.
- Partner closely with Finance to ensure pricing accuracy, trade spend control, margin visibility, and forecast integrity.
- Oversee retail order execution and routing compliance in partnership with Logistics and 3PL partners.
- Provide retail demand signals to inform production planning and support scalable growth.
- Directly oversee retail-related 3PL performance, including service-level KPIs, process accuracy, and participation in annual RFP evaluations in partnership with the Head of Retail.
- Build and continuously improve operational systems and processes to support expanding retail distribution.
- Deliver executive-level reporting on retail revenue visibility, inventory position, performance trends, and operational risks.
Success Metrics:
- Forecast accuracy within defined tolerance thresholds
- Healthy inventory levels with optimized turns
- Strong wholesale fill rate and on-time fulfillment
- Cross-functional alignment between Sales, Operations, and Finance
- Improved inventory visibility and reporting accuracy
- Reduced excess and aged inventory exposure
- Scalable operational processes that support growth
- Team development and retention
Requirements:
- 7–10+ years in retail operations, demand planning, supply chain, or revenue operations within consumer goods.
- Experience forecasting across multi-channel retail environments.
- Strong S&OP leadership and cross-functional alignment skills.
- Proven ability to translate account plans into demand and inventory forecasts.
- Experience leading and developing operational teams.
- Hands-on oversight of 3PL performance and retail compliance standards.
- Working knowledge of trade spend, deductions, and gross-to-net impact.
- Strong analytical and financial acumen; ERP/BI system fluency.
- Strategic thinker who can operate hands-on in a lean, high-growth environment.
- Experience supporting high-growth or scaling brands preferred.
- Bachelor’s degree required.
Perks and Benefits:
- Competitive base salary
- PTO + Health Insurance coverage + 401(k)
- Fully remote role (optional New York office)
- High ownership within a scaling retail organization
- Opportunity to build long-term operational infrastructure
Velvet Caviar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
