Ready to build and lead the operational engine behind a rapidly growing wholesale organization for a consumer goods brand? VelvetCaviar.com is hiring a Director, Retail Sales Operations to oversee forecasting, input to demand planning, inventory strategy, and cross-functional coordination across all retail channels.

This is a strategic leadership role focused on aligning Sales, Supply Chain, and Finance to ensure sustainable growth, strong inventory health, and operational scalability. The ideal candidate thrives in high-growth environments and understands how disciplined forecasting and inventory planning protect both revenue and margin.

About Us:

Velvet Caviar is a leading phone accessories brand with over 1+ million social media followers and millions of customers worldwide; established in New York since 2014. We’re known for pioneering the tech accessories market with stylish phone cases and matching accessories.

Learn more at velvetcaviar.com or @velvetcaviar.

What you’ll do:

Own retail channel forecasting, consolidating account plans into accurate demand forecasts and aligning retail inputs with global demand planning.
Ensure retail inventory levels align with sell-in forecasts, retailer commitments, and in-stock targets while maintaining healthy inventory turns.
Lead monthly retail forecast reviews and drive cross-functional S&OP alignment across Sales, Operations, and Finance.
Manage and develop three Sales Operations Specialists aligned by retail channel.
Monitor and improve retail KPIs including forecast accuracy, sell-in vs. sell-through, fill rate, OTIF compliance, deduction rates, and trade spend ROI.
Partner closely with Finance to ensure pricing accuracy, trade spend control, margin visibility, and forecast integrity.
Oversee retail order execution and routing compliance in partnership with Logistics and 3PL partners.
Provide retail demand signals to inform production planning and support scalable growth.
Directly oversee retail-related 3PL performance, including service-level KPIs, process accuracy, and participation in annual RFP evaluations in partnership with the Head of Retail.
Build and continuously improve operational systems and processes to support expanding retail distribution.
Deliver executive-level reporting on retail revenue visibility, inventory position, performance trends, and operational risks.

Success Metrics:

Forecast accuracy within defined tolerance thresholds
Healthy inventory levels with optimized turns
Strong wholesale fill rate and on-time fulfillment
Cross-functional alignment between Sales, Operations, and Finance
Improved inventory visibility and reporting accuracy
Reduced excess and aged inventory exposure
Scalable operational processes that support growth
Team development and retention

Requirements:

7–10+ years in retail operations, demand planning, supply chain, or revenue operations within consumer goods.
Experience forecasting across multi-channel retail environments.
Strong S&OP leadership and cross-functional alignment skills.
Proven ability to translate account plans into demand and inventory forecasts.
Experience leading and developing operational teams.
Hands-on oversight of 3PL performance and retail compliance standards.
Working knowledge of trade spend, deductions, and gross-to-net impact.
Strong analytical and financial acumen; ERP/BI system fluency.
Strategic thinker who can operate hands-on in a lean, high-growth environment.
Experience supporting high-growth or scaling brands preferred.
Bachelor’s degree required.

Perks and Benefits:

Competitive base salary
PTO + Health Insurance coverage + 401(k)
Fully remote role (optional New York office)
High ownership within a scaling retail organization
Opportunity to build long-term operational infrastructure

Velvet Caviar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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