Head of Business & Operations

Reports to: CEO

About the Company

We are an entrepreneurial, growth-driven organization backed by a company with over 25 years of industry success. As we scale, we’re seeking a Head of Business & Operations — a strategic, hands-on leader who will serve as the CEO’s right hand in translating vision into reality. This is a rare opportunity to build and operationalize the foundation of a high-impact business while shaping culture, driving growth, and leading with purpose.

Position Overview

The Head of Business & Operations will be responsible for building the infrastructure, processes, and teams that enable sustainable growth. You’ll oversee business development, strategic partnerships, operations, and revenue execution — ensuring that every initiative aligns with company vision and values.

You’ll thrive here if you are equal parts strategist and operator — capable of thinking big, executing fast, and building systems that scale.

Key Responsibilities

1. Leadership & Culture

Serve as a trusted strategic partner and operational counterpart to the CEO.
Translate vision into actionable plans, goals, and measurable results.
Foster a culture of accountability, service, integrity, and execution.
Model startup grit — rolling up your sleeves, solving problems, and leading by example.

2. Growth Strategy & Market Expansion

Develop and execute go-to-market strategies aligned with company objectives.
Identify and evaluate new market opportunities, client segments, and partnerships.
Conduct competitive and market research to guide strategic decisions and uncover growth channels.

3. Relationship Management

Build and maintain relationships with key clients, partners, and referral networks.
Represent the company at industry conferences, events, and meetings.
Negotiate partnership and client agreements that align with strategic priorities.

4. Revenue Generation

Own the client acquisition strategy, pipeline, and conversion metrics.
Collaborate with marketing to develop targeted lead generation and retention campaigns.
Design and track key performance indicators for growth and revenue performance.

5. Strategic Initiatives

Drive new product or service launches through market validation and pilot programs.
Identify cross-selling and upselling opportunities across existing client relationships.
Create proposals, presentations, and pitch materials for partners and investors.

6. Systems & Process Development

Build and optimize scalable business systems, CRMs, and operational workflows.
Establish and monitor KPIs and dashboards for performance and efficiency.
Standardize procedures (SOPs) to ensure operational consistency and scalability.

7. Cross-Functional Coordination

Partner with finance, legal, and marketing to ensure alignment and execution across teams.
Oversee scheduling, resourcing, and internal communications to streamline collaboration.
Manage vendor and partner relationships, ensuring quality and accountability.

8. Financial & Administrative Oversight

Collaborate with finance on forecasting, budgeting, and cost optimization.
Support hiring, onboarding, and team development as the organization scales.
Deliver regular performance and operational reports to the CEO and leadership team.

What We’re Looking For

You are:

Humble: Accountable, respectful, team-oriented, and teachable.
Hungry: Curious, driven, and committed to growth — for yourself and the company.
Curious: A relentless drive to learn, question, and go beyond the surface.
Dynamic: Transitions seamlessly from shaping strategy to executing with precision and speed.
Intentional: A leader who shows up with purpose, making decisions that align with vision and values, to build what matters.

Qualifications

8+ years of experience in business operations, strategy, or leadership roles (startup or growth-stage experience strongly preferred).
Proven success in scaling operations, building teams, and executing go-to-market strategies.
Strong analytical, financial, and project management skills.
Exceptional communication and interpersonal skills with the ability to influence across functions.
Comfortable working in a fast-paced, entrepreneurial environment.

Why Join Us

This is more than a leadership role — it’s an opportunity to build something lasting alongside a visionary CEO and an experienced executive team. You’ll have the autonomy to create structure, drive performance, and leave a tangible mark on a company poised for extraordinary growth.

Waterstone Human Capital USA

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Head of Business Operations