We are seeking dedicated and detail-oriented HR Business Operations Support professionals to join our team. The ideal candidate will play a crucial role in supporting and streamlining HR business operations. This position requires a proactive individual with strong organizational skills and the ability to multitask in a fast-paced environment. The HR Business Operations Support role is essential in ensuring smooth operations across various HR functions, including interface management, authorization processes, data administration, payroll operations, and helpdesk support.

Key Responsibilities:

1. Interface Management:

Act as the primary point of contact for HR systems and tools, ensuring seamless integration and functionality of interfaces.
Monitor and troubleshoot system interfaces to identify and resolve issues promptly. Collaborate with IT and other departments to implement system updates and enhancements that improve operational efficiency.

2. Authorization Processes:

Manage employee access to HR systems, ensuring compliance with company policies and data security protocols.
Regularly review and update user roles and permissions to reflect organizational changes. Conduct audits to ensure proper authorization levels are maintained across all systems.

3. Data Administration:

Maintain accurate and up-to-date employee records in HR systems, ensuring data integrity and confidentiality.
Generate reports and analyze HR data to support decision-making and identify trends or areas for improvement. Assist in data migration, system upgrades, or implementation projects as needed.

4. Payroll Operations Support:

Support in payroll processing activities, ensuring timely and accurate salary disbursements.
Address payroll-related queries from employees and resolve discrepancies efficiently. Collaborate with finance teams to ensure compliance with tax regulations and company policies.

5. Helpdesk Support:

Serve as the first point of contact for HR-related inquiries from employees, providing timely and effective resolutions.
Develop and maintain a knowledge base of frequently asked questions to improve helpdesk efficiency. Escalate complex issues to appropriate teams while ensuring clear communication and follow-up.

Qualifications / Requirements:

Bachelor’s degree in Human Resources, Business Administration, or a related field.
2+ years of experience in HR operations or a similar role.
Proficiency in HRIS (Human Resource Information Systems) and other relevant software/tools.
Strong analytical skills with attention to detail and data accuracy.
Excellent communication and interpersonal skills to interact effectively with employees at all levels.
Ability to handle sensitive information with confidentiality and professionalism. Problem-solving mindset with the ability to prioritize tasks and meet deadlines in a dynamic environment.

Join our team and contribute to building a seamless, efficient HR operation that supports our employees and drives business success

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https://www.wphdigital.com/notices

WPH DIGITAL PTE. LTD.

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