Hi-Tech, Hyderabad, Telangana, India

Department

Sales Operations

Job posted on

Dec 01, 2025

Employment type

Permanent

We need smart candidates who fit into these parameters meaning, they should had some experience using a CRM tool in their pervious organization and Excel knowledge too.

Roles and Responsibilities of a Sales Operations Executive

A Sales Operations Executive plays a vital role in managing and optimizing the sales processes within an organization. Their responsibilities include a broad range of tasks aimed at supporting the sales team and ensuring operational efficiency.

1. Inventory Management:

Manage and oversee inventory of products and combo packages.
Ensure the store is well-maintained and updated at all times.

2. Coupon Management:

Manage and distribute complimentary and discount coupons.
Track the usage and effectiveness of coupons.

3. Ticket Management:

Handle tickets raised by sales consultants, addressing queries and action items.
Ensure timely resolution of issues to support sales activities.

4. Communication and Support:

Handle calls and provide support to sales agents, leaders, and managers.
Make regular announcements to the sales agents to keep them informed.

5. Sales Performance Tools:

Support and maintain sales performance tools, ensuring they are up-to-date and effective.
Track and analyze the usage of these tools by the sales team.

6. Sales Commissions and Incentives:

Calculate sales commissions and incentives based on performance.
Ensure accurate and timely release of commissions and incentives in payroll.

7. Sales Dispute Resolution:

Handle and resolve sales disputes in a fair and timely manner.

8. Data Analysis and Reporting:

Analyze all parameters related to sales, identifying trends and patterns.
Create and present reports and dashboards as per business requirements.
Use advanced Excel sheets for documentation and manual record-keeping.

9. Sales Tracking:

Track sales of all kinds, monitoring trends and patterns to inform strategy.
Maintain comprehensive records of sales activities and outcomes.

10. Documentation and Record-Keeping:

Ensure accurate documentation of sales activities and processes.
Maintain and update records using advanced Excel and other tools.

11. Presentation of Data:

Present data through reports and dashboards to provide insights and inform decision-making.
Use visual aids to clearly communicate sales performance and trends.

12. Collaboration and Communication:

Work closely with sales agents, leaders, and managers to facilitate smooth operations.
Ensure effective communication and collaboration across the sales team.

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