Who We Are
We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.
Your Mission
Should you decide to accept it...
The F&B Sales & Operations Manager is responsible for overseeing the overall sales and operational aspects of the food and beverage department within the hotel. This role combines sales, customer service, and operational management to ensure the efficient delivery of high-quality food and beverage services while maximizing revenue, maintaining profitability, and upholding brand standards.
The Nitty-Gritty
What exactly you will be doing...
Responsibilities
In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide “out of this world” customer service experience for our guests:
- Develop and implement sales strategies to drive revenue growth within the F&B department.
- Build and maintain relationships with corporate clients, planners, and local businesses to secure repeat business and new clientele.
- Manage and execute marketing and promotional activities to increase visibility and sales of F&B offerings.
- Coordinate with the marketing team to create seasonal or event-based promotions.
- Monitor and analyze sales trends and adjust strategies as needed to meet or exceed sales targets.
- Conduct regular competitor analysis to identify market opportunities.
- Resolve guest complaints or service issues promptly and professionally to maintain high levels of customer satisfaction.
- Coordinate logistics, staffing, menu selection, and beverage service for F&B activations.
- Ensure that F&B activations run smoothly and meet client expectations, managing both operational and service aspects.
- Gather guest feedback, including reviews and surveys, to continually improve the service offering.
What qualities are we looking for?
You’ve got skills? If you can perform the following, then you have come to the right place...
- At least 3-5 years of experience in the food and beverage industry.
- Proven track record in sales, customer relationship management, and business development.
- Excellent communication, leadership, and interpersonal skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Proficiency with F&B management software (POS systems, inventory management tools, etc.).
- Ability to work flexible hours, including evenings, weekends, and holidays as required.
Background Must-have
- Current, legal and unrestricted ability to work in the United States
- Associate or bachelor’s degree preferred but not required
- Food Service Handler Card and TIPS certification that is currently valid for a minimum of at least 6 months
- Preferred: 3-5 years’ experience in a full-service restaurant or lounge in hotel management
