Overview:
The Director of Retail Operations is responsible for leading and implementing operational procedures, systems, and business processes for the National Retail management team.
Job Responsibilities:
- Create and oversee the implementation of standard operating procedures (SOP), internal processes, and compliance training for a multi-state cannabis operator.
- Lead acquisitions and store openings, supporting the expansion into new markets.
- Reviews current retail processes, identifying areas of improvement and evolving the vision.
- Responsible for the retail operating model, driving retail operations excellence and standards across all markets.
- Review daily metrics and reporting for all stores and ensure corrective action to remedy issues and deficiencies.
- Develop audit procedures, enforce proper tracking & reporting activity.
- Ensure company retail software systems are properly used and audited and evaluate new tools.
- Work with key cross-functional business partners within marketing, design, sales, operations and human resources to ensure retail needs are being supported and are meeting brand standards.
- Participate in all capital improvement projects as needed by the construction team.
- Lead a team of regional Retail Operations Managers and oversee their growth and career development.
Qualifications:
- Proven expertise in operations management, team management, strategic business planning methods, and project planning
- Experience with cannabis specific point of sale and compliance systems, preferably Dutchie and Metrc.
- Extremely detail oriented and organized with the ability to manage and prioritize multiple tasks.
- Ability to work in a fast-paced, changing, and challenging environment.
- Previous leadership experience including hiring, coaching, and mentoring.
- Outstanding interpersonal skills and emotional intelligence
- Experience building out new facilities and scaling existing footprints to meet the needs of a rapidly scaling business.
- Ability to travel across our national markets on a regular basis to support the needs of a growing retail organization.
Education & Experience:
- 10+ years of experience in retail management operations within a multi-state operation
- Current or previous experience in the cannabis industry.
- Bachelor’s degree in Business, Management, Marketing, or a related field preferred
*This role can be based in any of our markets, which includes AZ, OH, MD*
