Who We Are
At Critical Start, we’re on a mission to make everyone a valued member of a winning team, united by an inspiring purpose: shaping the future of cybersecurity. Since 2012, we’ve been dedicated to safeguarding organizations from cyberattacks, preparing for evolving threats, and earning recognition for our innovative contributions to the industry.
We thrive in an agile, collaborative environment that fosters creativity and action. At Critical Start, innovation drives everything we do. We pioneered the first MOBILESOC app for on-the-go threat detection and response, automated alert resolutions to maximize efficiency, and cut alert investigation time by 99.3% - transforming the way cybersecurity teams work. Our team and customers genuinely value the impact we make every day.
Everything we do is grounded in our three core principles:
- Do what’s best for our customers.
- Do what’s best for our team members.
- Don’t do things that suck.
Want to hear more from our team? Watch this video to gain insights into life at Critical Start or check out our Glassdoor reviews for an inside look.
What can we offer you?
- A chance to make an impact every day—whether protecting customers or contributing to a greater mission.
- Collaboration with talented, supportive teammates who value accountability and growth.
- A commitment to continuous improvement, striving for excellence, and breaking past mediocrity.
- A culture of learning, innovation, and inclusivity, where every idea matters.
- Recognition for being at the forefront of the industry—we’ve received accolades that prove we’re doing something right.
- A supportive environment where you belong and your contributions truly matter, as one team member put it: “Every day presents new challenges and opportunities for growth, and the culture is unlike any other.
Who You Are
We are seeking a Deal Desk Specialist to join the Critical Start Technologies Private Ltd. team, operating under the Critical Start umbrella, for our India operations. Critical Start’s Sales Support team plays a key role in the company’s sales organization, partnering closely with team members across departments to drive growth initiatives. As part of our Sales Operations department, you'll join a collaborative team with roles spanning Sales Support & Deal Desk, Business Intelligence, and Core Business Systems Administration. Together, we embrace opportunities to learn new things and solve challenges daily.
As a Deal Desk Specialist, you will be a highly valued partner for the sales team. You’ll stand out through your efficiency, attention to detail, and strong problem-solving skills, helping us meet customer needs through quoting and order acceptance. With our team expanding, you’ll have opportunities to make a positive impact every day! This role requires at least 75% overlapping work hours with U.S. business hours.
What You Will Be Doing?
- Support all new business and renewal sales quoting with accuracy and timeliness.
- Review and prepare incoming purchase orders for processing, ensuring alignment with the expectations of Sales and Finance teams per opportunity.
- Collaborate with Account Executives and regional sales leaders to support shared priorities.
- Continuously develop your knowledge of Salesforce, CPQ, and other sales productivity tools to support the team and drive system efficiency.
- Understand channel partner contracts and agreements to assist in various processes.
- Maintain a high level of data integrity and accuracy across internal systems.
- Analyze and prepare reports to support sales campaigns, initiatives, and territory deliverables.
- Gain a thorough understanding of Critical Start’s sales processes and metrics.
- Be goal-oriented and proactive in providing creative solutions to help Critical Start grow, scale, and exceed revenue targets.
- Act as a key contributor to the Sales Support team, fostering a team-centered attitude, strong work ethic, and commitment to collaborative communication.
What You Will Bring?
Required Qualifications:
- 3+ years of relevant experience; transferable skills are welcome.
- High level of focus on process and attention to detail.
- Experience with CRM systems, particularly Salesforce, is preferred.
- Strong mathematical skills are required.
- Ability to work with at least 75% overlap with US business hours.
- Experience working with diverse global teams
- Ability to meet tight deadlines and thrive in a fast-paced environment.
- Proficiency in multitasking and effective prioritization.
- Strong interpersonal and communication skills for clear, concise collaboration.
- Excellent time management and organizational skills, with the ability to manage multiple tasks efficiently.
- Ability to identify challenges or blockers and communicate solutions effectively with on-the-go teams.
Desired Qualifications:
- Experience in Sales Support, Inside Sales, Customer Service, Deal Desk, or similar roles is encouraged.
- Basic familiarity with sales terminology is a plus.
What It's Like Working Here
Imagine a dynamic, enjoyable, and rewarding work environment. We are professionals, and the work we do holds immense significance, like saving our customers from potential disasters. However, we believe in not taking ourselves too seriously.
Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking.
What does our Compensation and Benefits package entail?
- Competitive salary with bonus potential
- Flexible PTO (Paid Time Off) policy
- Depending on the role, you may work in the office, remotely, or adopt a hybrid work model.
- And a new Tesla... just kidding! Kudos for making it to the end.
We prioritize your privacy and security. Please note that Critical Start will never request financial information or sensitive personal data during the interview process. If you encounter any suspicious requests, do not respond and contact us directly at recruiting@criticalstart.com. Thank you for helping us maintain a safe and trustworthy hiring experience.
Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to “Do what’s best for our employees,” and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Mental And Physical Requirements
It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities.
Physical:
- Stationary position for extended periods of time.
- Constantly operate a computer.
- Occasionally you may be required to move equipment or other items up to 20 lbs.
- The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
Mental:
- Must be able to apply established protocols in a timely manner.
- Make timely decisions in the context of workflow.
- Ability to complete tasks and perform in situations requiring speed deadlines, or productivity quota.
- Ability to work effectively and efficiently in high stress situations.
- Ability to simultaneously address multiple complex problems.
How to Apply:
Interested candidates are invited to visit our career site and apply for the position: https://www.criticalstart.com/careers/
