Company Description
Forward Group is a leading Vehicle Sourcing & Finance Specialist based in Northwich. Trusted by Top Influencers, Forward Group offers a 0% Deposit Option and 72hr Turnaround on vehicle purchases. Their credit check process has no impact and they provide Free UK Delivery. Visit their website to get a decision in 30 seconds.
Role Description
This is a full-time role for an After Sales Operations Specialist at Forward Group in Northwich. The role involves tasks related to analyzing sales data, communicating with customers, providing excellent customer service, supporting the sales team, and ensuring smooth sales operations. This requires you to be on site full time.
1. **Liaising with Customers**: This involves maintaining communication with customers post-purchase, addressing their needs, and ensuring satisfaction with the product or service.
2. **Managing Stock**: Keeping track of inventory levels, ensuring that stock is adequately replenished, and maintaining organization to facilitate smooth operations.
3. **Managing Vehicle Prep**: Overseeing the preparation of vehicles for delivery, which could include inspections, cleaning, and ensuring that all necessary documentation is completed.
4. **Handling Complaints**: Addressing customer complaints promptly and effectively to resolve issues and maintain a positive relationship with clients.
This role is vital in ensuring customer satisfaction and operational efficiency. Would you like to know more about specific skills or qualifications for this position?
Qualifications
- Analytical Skills and Sales Operations experience
- Excellent Communication and Customer Service skills
- Strong Sales skills
- Ability to work independently and in a team
- Experience in the automotive or finance industry is a plus
