Music is Universal
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
The A Side: A Day in the Life
Our Direct to Fan teams support our labels and artists to unlock the possibilities that arise from having a direct relationship with fans. We oversee a suite of businesses, services and technologies with core focuses on eCommerce, first party data and artist products beyond music. We work hand-in-hand with artists and their representatives (artist management, label A&R and marketing) and organise as cross functional teams at the heart of our label groups with continual focus on improving fan experience while keep the artists’ vision central to all we do. As our business has grown in scale and complexity, we recognise the need to build a culture of continuous improvement into our processes and ultimately build ways of working are that systematic and consistent within and across teams, labels and geographies. We are creating a new role to connect the dots across the business, looking holistically across the entire direct to fan operation to think, look and speak differently to the business to see the gaps and build better ways to simplify, streamline & automate processes. This will allow us to be more efficient, more creative, enhance the teams’ collaborative capacity and ultimately better serve fans and solve more complex business challenges. Beyond Direct To Fan the role will also support on other tech driven process improvement initiatives across the company.
The role will work cross functionally within the UMG UK business with stakeholders from Labels, eCommerce, CRM, Technology and Merchandise Product.
The B Side: Skills & Experience
Formulate, organise, and oversee operational design of inter-connected workflows, ensuring cross-collaboration between projects & teams and that the work aligns with the overall goals & longer-term strategy of the business.
Collaborative, proactive and open. Aware of the nature of the role that labels play with artists and their management teams, and thus understanding that processes need to be flexible enough to move with external requirements.
Just So You Know…
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Job Category:
Business Strategy & Operations
