Position Summary :
As part of the Business Operations team, you will support a network of dealers who sell device protection, extended warranty, or offer exchange services on smartphones and other consumer electronics products. You will lead a team of professionals that is responsible for providing support to dealers to resolve key problems.
Key Responsibilities :
- Ensure complete, comprehensive onboarding of dealers within the Servify platform, in line with the company’s guidance and processes
- Resolve partner and market queries pertaining to dealer support
- Ensure on-time activation of protection and warranty plans as requested by partners
- Based on training provided by the company, manage configurations of the Servify platform to deliver the desired results to market partners
- Implement new systems and processes to reduce problems and gaps
- Engage with key brand stakeholders to satisfy their queries and requirements
- Train, mentor and guide team to solve operational problems
Requirements :
- Minimum 8+ years of experience in Business Operations Support
- An MBA / Post graduate qualification in management is desirable
- Experience in leading a team of business support personnel
- Excellent cross functional coordination
- Basic understanding of operations excellence practices, such as debottlenecking, quality control principles, scope management, and project planning
- Customer focused mindset and willingness to go the extra mile to deliver value for the customer and the organization
- Knowledge of advanced Excel functions, including all three types of lookup functions, text string modification such as MID, multiple IF statements, and using TRUE/FALSE logic to identify exceptions in Excel without macros
- Excellent communication skills are a must
